I got my rental Car from the Wayne garage on Monday at * o'clock in the day. The very n...

GetHuman2232874's customer service issue with Hertz from February 2019

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The issue in GetHuman2232874's own words
I got my rental Car from the Wayne garage on Monday at * o'clock in the day. The very next day at about *am I received an email that said 'your car is due an oil change please do it yourself and keep the receipt and we can give you a refund or return it for a different one'. When I called on the phone the girl said they didn't have any to exchange it for so I should just change the oil myself but I can't. I then went to the Hertz garage, completely out of my way, and the girl was so rude, slammed the door on me as she went out to the car and when she came back she said the car wasn't due a change until **,*** and I got the car on **,***. I have photos to prove that the car was due an oil change at **,*** so you gave me a faulty car which breaches terms of a contract signed by both parties. I have also noticed problems with the accelerator in recent days and this garage won't pick up the phones. I can also show call history where I have tried calling multiple times. I am here on business for months from SAP and Hertz is the company we always use when travelling abroad. If an issue can't be resolved I am sure my manager would be interested to hear this and we can go take our business somewhere else. This has been so inconvenient for me and I would like compensation and a different car
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Hertz

Customer service issue
Reported by GetHuman2232874
Feb 18th, 2019 - 8 mons ago
I have an issue with Hertz too
Not resolved
Seen by 5 customers so far
Similar issue to 953 others
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Timeline
GetHuman2232874 started working on this issue
Feb 18th 3:26pm