Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2232874 may need:
Name on booking, Billing address, Email on the account, and Booking reference number
The issue in GetHuman2232874's own words
I got my rental Car from the Wayne garage on Monday at * o'clock in the day. The very next day at about *am I received an email that said 'your car is due an oil change please do it yourself and keep the receipt and we can give you a refund or return it for a different one'. When I called on the phone the girl said they didn't have any to exchange it for so I should just change the oil myself but I can't. I then went to the Hertz garage, completely out of my way, and the girl was so rude, slammed the door on me as she went out to the car and when she came back she said the car wasn't due a change until **,*** and I got the car on **,***. I have photos to prove that the car was due an oil change at **,*** so you gave me a faulty car which breaches terms of a contract signed by both parties. I have also noticed problems with the accelerator in recent days and this garage won't pick up the phones. I can also show call history where I have tried calling multiple times. I am here on business for months from SAP and Hertz is the company we always use when travelling abroad. If an issue can't be resolved I am sure my manager would be interested to hear this and we can go take our business somewhere else. This has been so inconvenient for me and I would like compensation and a different car
GetHuman2232874 did not yet indicate what Hertz should do to make this right.
I have an issue with Hertz too
How GetHuman2232874 fixed the problem
We are waiting for GetHuman2232874 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.