Hi,*I have a car booked to pickup in Carcassonne France on Sunday **th -**th February...

GetHuman-kenpola's customer service issue with Hertz from January 2019

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The issue in GetHuman-kenpola's own words
Hi,*I have a car booked to pickup in Carcassonne France on Sunday **th -**th February **** but I am unable to find an option to book snow chains.*Booking Reference Number: FR***********Confirmation no. H************I have phoned your support and emailed your support and* they have phoned the local office in Carcassonne and I still do not have a resolution. I have also tried to call the office in Carcassonne but there is no answer.**Your support advised that the local office will on arrival tell us of a provider in the area that can replace the tyres on the car for winter tyres. We do not have an option of waiting untill we arrive on a Sunday to arrange to have snow tyres fitted to the car we will not have time when we arrive besides the fact that it will be a Sunday when very few places will be open in France.**We intend to drive to La Mongie to Ski in the French Pyrenees when we arrive in France. We are required by law to have snow tyres or carry snow chains in the car so we need to have the correct snow chains for the car available when we arrive in Carcassonne. We have previously hired a car from Hertz in Carcassonne and hired snow chains only to find that the did not fit the car, so I want to insure that we have the correct equipement and that its available on arrival.

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Hertz

Customer service issue
Reported by GetHuman-kenpola
Jan 31st, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 892 others
0 customers following this

Timeline

GetHuman-kenpola started working on this issue
Jan 31st, 2019 12:26pm

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