I haven’t had a reply to the email below, can you please contact me urgently* *Rob Smit...

GetHuman-smith_ro's customer service issue with Hertz from December 2018

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I haven’t had a reply to the email below, can you please contact me urgently* *Rob Smith*Senior Director, Systems Sales* *Shure*t: *** (*)**** ****** * F: *** (*)**** *** **** m: *** (*)**** ******* e: *****@***.com**Click HERE for the latest Shure Conferencing Products* **Shure * Unit * * The I.O. Centre * Lea Road * Waltham Abbey * Essex EN* *AS *t: *** (*)**** ****** * f: *** (*)**** ****** * www.shure.co.uk**Shure UK Ltd (Registered in England No. ********)**cid:image***.jpg@**D***A*.D*C******* *From: Smith, Rob *Sent: ** December **** **:***To: *****@***.com' ******@***.com**Subject: FW: Your Hertz Reservation H*********** *Hi* *I have a problem with the car I rented from you yesterday (see details below) - Rental record ********** *There is a grinding noise from the brakes* *I am currently in Munich and would like to exchange the car at Munich airport at approximately *pm on Sunday ********** – please call and confirm that this is ok* *Mobile number *** (*)**** ******* *Many thanks* *Rob Smith*Senior Director, Systems Sales* *Shure*t: *** (*)**** ****** * F: *** (*)**** *** **** m: *** (*)**** ******* e: *****@***.com**Click HERE for the latest Shure Conferencing Products* **Shure * Unit * * The I.O. Centre * Lea Road * Waltham Abbey * Essex EN* *AS *t: *** (*)**** ****** * f: *** (*)**** ****** * www.shure.co.uk**Shure UK Ltd (Registered in England No. ********)**cid:image***.jpg@**D***A*.D*C******* *From: Smith, Rob *Sent: ** November **** **:***To: *****@***.com* Robs Expenses ******@***.com**Subject: Fwd: Your Hertz Reservation H*********** * **Rob Smith*Senior Director, Systems Sales* *Shure*t: *** (*)**** ****** * F: *** (*)**** *** **** m: *** (*)**** ******* e: *****@***.com**Click HERE for the latest Shure Conferencing Products*MXA email signature*Shure * Unit * * The I.O. Centre * Lea Road * Waltham Abbey * Essex EN* *AS *t: *** (*)**** ****** * f: *** (*)**** ****** * www.shure.co.uk**Shure UK Ltd (Registered in England No. ********)** * **Begin forwarded message:**From: ******@***.com**Date: ** November **** at **:**:** CET*To: ******@***.com**Subject: Your Hertz Reservation H***********Reply-To: "Hertz" *reply-fefc*d********-***HTML*****@***.com****Trouble viewing? View in browser*Hertz*Your reservation confirmation number is:*H*********** *Thanks for Travelling at the Speed of Hertz, Rob Smith*Start A New Reservation*Modify*Cancel Reservation*On-Line Check-In*Skip the Counter!**Join Hertz Gold* and Skip the Counter on this rental… and all rentals! Become a Hertz Gold* member for FREE and enjoy our fastest, most convenient pick-up process ever. Straight to your car and go!**Sign Up For FREE Now!*Your Itinerary:*Driving Directions*Google Maps*MSN Maps*MapQuest*Pick Up Location *Frankfurt Rhein-Main Airport*Address*Terminals * And **Frankfurt, DE ******Hours Of Operation :*Terminal *: Mo-Su ****-****, Terminal *: Mo-Su ****-*****Location Type:*Corporate Location*Phone Number:**** (*) ** *********Fax Number::**** (*) ** *******Return Location *Zurich Airport*Address*Flughafenstrasse Zurich (Kloten), CH *****Hours Of Operation :*Mo-Su ****-*****Location Type:*Independent Licensee*Phone Number:**** ** *** ** ***Fax Number::**** ** *** ** ***Driving Directions*Google Maps*MSN Maps*MapQuest*Pick Up Time*Thu, ** Nov, **** At **:***Return Time*Thu, ** Dec, **** At **:***Discounts:*No Affiliations*Arrival Information:*Airline: British Airways Flight: ****Your Age (Please Check Age Restrictions)***-***Pay At Location****.** EUR**Your Vehicle:*Compact, *-* Door, Manual, Aircon Group D CDMR*(D) Opel Astra Or Similar*Payment Method:*Pay At Location*Rental Duration** Week At **.** EUR***.** EUR*Included In The Rates***** Kilometers Included*Winter Tyres*One Way Fee (Payable On Return Of The Vehicle)****.** EUR*Total Sales Tax***.** EUR*Location Service Charge (LSC)***.** EUR*Registration Fee**.** EUR*Collision Damage Waiver (Excess Applies)***.** EUR*Theft Protection (Excess Applies)***.** EUR*Not Included In The Rates**.** EUR Each Extra Kilometer*Super Cover (Excess Waiver)**Personal Insurance**Premium Emergency Roadside Service**Additional Driver Fee*Fuel*Pay At Location****.** EUR* *Total*****.** EUR*Available Optional Items At The Counter*Optional Information*Rate Code : EOW*GB*Facebook*Twitter*Instagram*HertzBlog*Rate is guaranteed. Taxes, fees and extras, if not included in the Rate, are subject to change.*'What You Pay at Location’ is the balance of the total amount due based on the reservation above, including any optional extras. This is payable on pick-up in destination currency, which are subject to exchange rate changes on day of pick- up.**'Total' does not include any additional items you may select at the location or any costs arising from the rental (such as damage, fuel or road traffic charges).**RESERVATION TERMS AND CONDITIONS**'Total' does not include any additional items you may select at the location or any costs arising from the rental (such as damage, fuel or road traffic charges). For renters under the age of **, additional charges may apply, and are payable at the location.**CHECKLIST - WHAT YOU NEED TO BRING**At the time of pick-up you will need to present a valid driver’s licence for each driver, a passport or ID card, and the credit or debit card that was used for payment online. This MUST be presented by the person in whose name the vehicle was booked. (see 'DESTINATION SPECIFIC TERMS' below)*Also, the name and details of the renter must be the same as the person that made the reservation.*PAYMENT, PRICING & CHARGES**Most locations accept the majority of debit cards. If you have questions about the acceptability of your form of payment at the destination and for other relevant destination conditions and information, please refer to the 'DESTINATION SPECIFIC TERMS' below.*Although we try to ensure that all prices quoted on our websites are accurate, errors may sometimes occur. We will inform you as soon as possible if we discover an error in the price of your reservation and give you the opportunity to confirm your booking at the correct price or cancel. Our usual cancellation charges will not apply if you choose to cancel. If you cancel and you have already paid for your rental, you will receive a full refund. If we are unable to contact you we will treat your reservation as cancelled.*Estimated amount to be paid at the counter is based on available information at the time of reservation for renters age ** and older. This does not include any additional items you may choose at the location, such as refuelling, LDW, etc.*Where the booking is a prepaid booking and additional extras have been selected, the total charge is estimated based on local currency conversion where applicable, at time of booking, and is subject to change at time of pick-up.*For payment information, please see 'DESTINATION SPECIFIC TERMS' below.*AGE RESTRICTIONS**A Young Driver Surcharge may apply if you or any additional driver is under ** years old.*Age restrictions vary based on the country where the rental is taking place.*Depending on where you are renting, some vehicles may have a minimum age of between ** and **, so please check " Age restrictions" for your eligibility to drive them.*CHANGES TO YOUR RESERVATION**You can amend your reservation free of charge online through the View*Modify*Cancel button on our website or you can Contact Us on our web site, although we reserve the right to charge an administration fee.*If you make a change we will recalculate your rental charges based on current prices, which may be more or less than the price originally booked. Please note that you must use the same credit card you used to make the original booking or you will need to cancel (see 'CANCELLATIONS' below) and make a new reservation.*We are unable to accept changes to the renter or the pick-up location . If you want to change these, you will need to cancel (see 'CANCELLATIONS' below) and make a new reservation.*You can add a CDP code to a reservation, although if it is linked to a negotiated discount or rate that does not match our retail prepaid rates the change will not be possible and you will see the message 'No prepaid available'. You may then cancel your original reservation (see 'CANCELLATIONS' below) and make a new reservation adding the CDP number.*We regret that you are not able to add your **Club or Gold number to an existing reservation online.*CHANGES AT TIME OF PICK UP**If you wish to rent a larger car or rent for a longer period, you can make these changes on pick up, subject to availability, on payment of additional charges, which will be quoted in the currency of the renting country.*Please note that prepaid vouchers can only be used for rentals on the actual date quoted on the reservation. If you wish to change the pick-up date you must cancel (see 'CANCELLATIONS' below) and re-book.*CANCELLATIONS**You can cancel your reservation online through the View*Modify*Cancel button or through Contact Us on our web site.*If you made a pre-paid reservation and cancel no later than midnight two days before the date of your scheduled pick-up we will refund your reservation in full. An administration charge of **.** GBP * **.** EUR (or local equivalent - see 'PRE-PAID ONLINE CANCELLATION AND NO SHOW CHARGES' below) will apply if the cancellation is made after this time and will be taken from the credit card you used to make your booking.*NO SHOWS* LOST RENTALS**If you pre-paid , fail to cancel your reservation and do not collect the vehicle on the pick up date, we reserve the right to make a No Show * Lost Rental Charge of EUR **.** (or local equivalent - see below) which recovers our administration costs and compensates the Hertz company providing your rental for their inability to rent the vehicle when it was reserved for your use.*In this case we will refund your prepayment, less the No Show*Lost Rental Charge, if you write to us within ** days of the pick up date at Hertz Prepaid Accounting Department, Hertz Europe Service Centre, Swords Business Park, Swords, Co. Dublin, Ireland requesting repayment and enclosing a copy of your Reservation Confirmation.*If you pay at location, fail to cancel your reservation and do not collect the vehicle on the pick up date, we reserve the right to make a No Show * Lost Rental Charge of EUR **.**, GBP **.** (or the equivalent in the destination currency, exclusive of VAT) which recovers our administration costs. This will be taken from the credit card you used to make your booking. Currently applicable only to rentals in Europe and where the reservation for that rental was also made in Europe or in the United States.*EARLY RETURN * LATE RETURN CHARGE**If you pay at location, we reserve the right to make an Early Return Charge of EUR *.**, GBP *.**, CHF **.**, SEK **.**, NOK **.**, DKK **.**, RUB ***.**, AED **.**, SAR **.**, QAR **.**, KWD *.**, OMR *.**, BHD *.**, USD **.**, PLN **.**, ZAR ***.**, depending on your destination country, to compensate us in part for our inability to rent your vehicle during the time reserved for your use. Currently applicable only to rentals with a destination in Europe.*If you prepaid or you pay at location, we reserve the right to make a Late Return Charge of EUR **.*, GBP **, CHF **, SEK ***, NOK **, DKK **, RUB ***, AED **, SAR **, QAR **, KWD *, OMR *.**, BHD *.**, USD **, PLN **, ZAR ***, depending on your destination country, to compensate us in part for the costs we incur in finding an alternative vehicle to satisfy our next booking for your vehicle and for our administration costs in contacting you to return the vehicle. Currently applicable only to rentals with a destination in Europe.*NATURE OF THIS AGREEMENT**These reservation terms cover your booking with us (Hertz Europe Service Centre Limited, a company registered in Ireland) and are governed by Irish law. Your rental terms will be given to you by the Hertz company that provides your rental vehicle and will be governed by local law. If you are a Gold customer, your Gold terms will apply to your rental.*Acceptance of your reservation and completion of this contract for provision of a rental vehicle will occur when the vehicle is made available for your use on the agreed pick up date by the Hertz company providing your rental.***DESTINATION SPECIFIC TERMS*At the time of pick-up you will need to present a valid driver’s licence, a passport or ID card, and the credit or debit card that was used for payment online. This MUST be presented by the person in whose name the vehicle was booked.*For some car groups you may be required to present two credit or debit cards. Details can be found in the Forms of Payment information.*We reserve a charge on your credit or debit card at pick-up to cover the estimated costs arising from your rental, including a full tank of fuel. The reserved amount will be released on final calculation and payment of your rental charges on return.*FUEL*If you do not take our Fuel Purchase Option (FPO) – see Fuel Policy for details - and do not return the vehicle with a full tank of fuel, we will fill the tank for you and charge you for the costs we incur and the service we provide in doing so.*PENALTIES**. Race track driving: It is forbidden to drive the vehicle on race tracks even if these are approved for general traffic, e.g. tourist drives on the N*rburgring and drives for motorsport purposes, especially at events where the idea is to achieve maximum speed or practice rounds for this. In the case of violations against this provision Hertz can charge a contractual penalty of EUR *,***.***. Reporting of accidents: If you fail to fulfil your duty to report an accident to the police and*or Hertz, or if you do not file this accident report as quickly as possible, therefore with a delay, you must pay Hertz a contractual penalty of EUR ***.***. Guiding when reversing: In the case of lorries and transporters on account of the increased accident risk reversing of the vehicle is only permissible under guidance from another person. If you reverse the vehicle yourself without guidance or let another person reverse the vehicle without guidance then in the case that an accident is caused through violation of this obligation a contractual penalty of EUR *** is payable to Hertz.***. Unauthorised driver: The vehicle may only be driven by the hirer or a driver who has been authorised to do so by us. Any violation of this stipulation and provision of the vehicle to a third party means that you are obliged to pay a contractual penalty of EUR ***.***. Entry ban: If contrary the rental T&Cs you drive the vehicle into a country, entry to which is forbidden for you under the rental T&Cs due to the vehicle category, then you are obliged to pay a contractual penalty of EUR *** for the violation of the entry restrictions.***If payment of a contractual penalty was agreed in advance, you are free to prove that Hertz suffered no or only minimal damage. In addition, Hertz retains the right in these cases to claim higher damages beyond the contractual penalty.****RENTAL TERMS*The Rental Terms applicable to your reservation can be viewed and printed here.****Approximate rental charges are based on available information at the time of reservation. Additional fees or surcharges may be applied at time of rental. ** *WARNING & ADVISORY MESSAGES** UK Driving Licence Holders: When renting in the UK, Angola, Bahrain, Balearics, Botswana, Canaries, Croatia, Namibia, Oman, Portugal, South Africa, Sweden and Tunisia, all drivers with a UK licence will need to provide evidence of any driving endorsements.** Early or Late Return Charge may apply. Please check rental terms and conditions.** For renters under ** years of age, check policy for exceptions.** One-way rental confirmed. We acknowledge that you intend to pick the vehicle up at one Hertz location, and return it to a different Hertz location. Any costs applicable to this are listed under Drop Fee in your reservation details, and are payable at the location.** Minimum Age ** outside US - Exceptions may apply** Age Restrictions may apply. Please check Terms and Conditions.*Credit * Debit Cards*At the time of pick-up you will need to present a valid driver’s licence, a passport or ID card, and the credit or debit card that was used for payment online. This MUST be presented by the person in whose name the vehicle was booked.*For some car groups you may be required to present two credit or debit cards. Details can be found in the Forms of Payment information.*We reserve a charge on your credit or debit card at pick-up to cover the estimated costs arising from your rental, including a full tank of fuel. The reserved amount will be released on final calculation and payment of your rental charges on return.*Penalties**. Race track driving: It is forbidden to drive the vehicle on race tracks even if these are approved for general traffic, e.g. tourist drives on the N*rburgring and drives for motorsport purposes, especially at events where the idea is to achieve maximum speed or practice rounds for this. In the case of violations against this provision Hertz can charge a contractual penalty of EUR *,***.***. Reporting of accidents: If you fail to fulfil your duty to report an accident to the police and*or Hertz, or if you do not file this accident report as quickly as possible, therefore with a delay, you must pay Hertz a contractual penalty of EUR ***.***. Guiding when reversing: In the case of lorries and transporters on account of the increased accident risk reversing of the vehicle is only permissible under guidance from another person. If you reverse the vehicle yourself without guidance or let another person reverse the vehicle without guidance then in the case that an accident is caused through violation of this obligation a contractual penalty of EUR *** is payable to Hertz.***. Unauthorised driver: The vehicle may only be driven by the hirer or a driver who has been authorised to do so by us. Any violation of this stipulation and provision of the vehicle to a third party means that you are obliged to pay a contractual penalty of EUR ***.***. Entry ban: If contrary the rental T&Cs you drive the vehicle into a country, entry to which is forbidden for you under the rental T&Cs due to the vehicle category, then you are obliged to pay a contractual penalty of EUR *** for the violation of the entry restrictions.***If payment of a contractual penalty was agreed in advance, you are free to prove that Hertz suffered no or only minimal damage. In addition, Hertz retains the right in these cases to claim higher damages beyond the contractual penalty.*Fuel Charges*Fuel gauges may still indicate that the tank is 'FULL' many miles after it was last re-filled. To deal with this practically, we ask you to refill the tank within ** miles*** km of the return location and bring your fuel receipt with you when returning the vehicle. If you do not do so, we reserve the right to apply a small charge – please ask at the counter for details.**Driving Restrictions – Driving Abroad*Should the vehicle be driven outside Germany, a Cross Border Fee of €**.** (including tax) will apply except for customers on business contract rates.**For more information, please refer to our policy for driving vehicles abroad.**Invoice Retrieval*Your invoice will be available on www.hertz-ebilling.com on the morning following completion of your rentals as follows:**An e-mail with logins will be sent to the account contact if you have a Hertz account in the UK, BeNeLux, or Spain. Only invoices for rentals in these countries will be electronically available.**You can access your e-invoice using the details from your rental contract if you paid by credit card, have an address in UK, Italy, Spain, Belgium, Netherlands, Luxembourg, Germany, Switzerland, or France, and did not get a counter invoice.**Your login is the combination of the * digit rental agreement number followed by a dash and the year in which you returned the vehicle. The first * characters of the name on the rental agreement are your password (lower case and excl. spaces). Example: Vehicle for rental ********* returned in **** and the name on the agreement is 'Jeffrey Smith'. User name: *********-****. Password: jeffreys**Your invoice will be posted in all other cases.**More information is available on our billing portal.**Early Return * Late Return Charge*If you pay at location, we reserve the right to make an Early Return Charge of EUR *.**, GBP *.**, CHF **.**, SEK **.**, NOK **.**, DKK **.**, RUB ***.**, AED **.**, SAR **.**, QAR **.**, KWD *.**, OMR *.**, BHD *.**, USD **.**, PLN **.**, ZAR ***.**, depending on your destination country, to compensate us in part for our inability to rent your vehicle during the time reserved for your use. Currently applicable only to rentals with a destination in Europe.**If you prepaid or you pay at location, we reserve the right to make a Late Return Charge of EUR **.*, GBP **, CHF **, SEK ***, NOK **, DKK **, RUB ***, AED **, SAR **, QAR **, KWD *, OMR *.**, BHD *.**, USD **, PLN **, ZAR ***, depending on your destination country, to compensate us in part for the costs we incur in finding an alternative vehicle to satisfy our next booking for your vehicle and for our administration costs in contacting you to return the vehicle.**Currently applicable only to rentals with a destination in Europe.**Check policy information for your reservation.**No Show Fees*Please note that where applicable, a No Show Fee may apply to Prepaid and Pay at Location bookings.**If you pay at location, fail to cancel your reservation and do not collect the vehicle on the pick up date, we reserve the right to make a No Show * Lost Rental Charge of EUR **.**, GBP **.** (or the equivalent in the destination currency, exclusive of VAT) which recovers our administration costs. This will be taken from the credit card you used to make your booking. Currently applicable only to rentals in Europe and where the reservation for that rental was also made in Europe or in the United States.**For details of No Show Fees for Prepaid reservations, please see the 'Rental Terms, Qualifications & Requirements' section on the Hertz website, and go to the 'Amendments, Cancellation, No Show * Lost rentals & Late Return Fees' section.**Insurance Excess Information*Please note that our Collision Damage Waiver and Theft Protection policies have an excess amount payable by you should there be loss or damage to the vehicle during your rental.**Insurance Excess Waiver Information*We also offer a Super Cover policy which you may purchase when picking up the vehicle which covers you for the full amount of any loss or damage with no excess payable.**Driver's Licence When Driving Abroad*When renting abroad, please be aware that in addition to a valid driver's licence, you may also be required to present a valid International Driving Permit (IDP). *Please check the driver's licence requirements for your chosen location.**Age Restrictions*Young Driver Surcharge may apply if you or any additional driver is under ** years old.**Age restrictions vary based on the country where the rental is taking place.**Start A New Reservation*Modify*Cancel Reservation*On-Line Check-In*This electronic-mail message contains confidential information intended only for the use of the individual or entity named. If the reader of this message is not the intended recipient, the reader is hereby notified that any dissemination, distribution, copying or other use of this message is strictly prohibited and is hereby instructed to return or destroy this copy of this message.**The Hertz Corporation****** Hertz Quail Springs Parkway *PO Box *******Oklahoma City, OK******-*****U.S.A.**Ad Image**Ad Image**Ad Image*Ad Image
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Hertz

Customer service issue
Reported by GetHuman-smith_ro
Dec 2nd, 2018 - 6 mons ago
I have an issue with Hertz too
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GetHuman-smith_ro started working on this issue
Dec 2nd, 2018 7:51am