Oct. * , *****, we booked a car from Hertz located at ***** *** Avenue, Edmonton, AB...

GetHuman-justjuhe's customer service issue with Hertz from October 2018

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The issue in GetHuman-justjuhe's own words
Oct. * , *****, we booked a car from Hertz located at ***** *** Avenue, Edmonton, AB. We paid in advance and got an confirmation number (H********A*). When we arrived at time (Oct. **, **** before *pm), we were told that there was no car available. The front desk people did not apologize or give any reasonable solution. Also, we received no call or email to inform us this issue until we came to the front desk. Because of your problem, we missed our last trip in Canada. This happened so unexpected and By the time it was way too late to book another car with another company and this destroyed our plan. We missed the deadline of canceling the hotel booking at Ins of Banff. The hotel charged us $**. This is totally unacceptable and we won't book Hertz any more. We demand a formal apologize and a compensation of our hotel fee.
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Customer service issue
Reported by GetHuman-justjuhe
Oct 18th, 2018 - 3 mons ago
I have an issue with Hertz too
Seen by 6 customers so far
Similar issue to 600 others
0 customers following this
Items needed
Name on booking
Billing address
Email on the account
Booking reference number
GetHuman-justjuhe started working on this issue
Oct 18th, 2018 2:23am
GetHuman-justjuhe confirmed the issue is fixed. Hooray!
Oct 19th, 2018 2:42am
GetHuman-justjuhe indicated the issue is not fixed yet.
Oct 20th, 2018 12:12am