Amarillo airport... Rudest manager I have ever dealt with: rude, incompetent, unhelpfu...

GetHuman-ideats's customer service issue with Hertz from September 2018

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The issue in GetHuman-ideats's own words
Amarillo airport... Rudest manager I have ever dealt with: rude, incompetent, unhelpful. Pull paper work from my hand, threw keys in drawer. She said we weren't getting a car from HERTZ. all I for them to do was contact other location for me to request to stay open **-** min to pick car that was paid for. Made a fool of herself. Other rental car reps at their desk watched in disbelief. I ask if we could rent from any of them and they all answered with a nod. The rep we used says they see this happen often. Manager should be terminated. I have disputed original charge which was shown for pick up of car at airport but was to another location but stated airport pickup. This is being reported to AmX and Citi. My husband and son travel internationally with two different large banking groups. Their travel specialist will be notified. I own a construction company. A lady traveling with me was lead marketing exec for SWA. She did tell trainee at desk he needed to change jobs or he would never make it with the example set by his trainer and her manager, Samsntha Campbell. *This being stated, I want no aurgueemt of my refund of prepaid car rental.

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Customer service issue
Reported by GetHuman-ideats
Sep 14th, 2018 - 4 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 499 others
0 customers following this
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GetHuman-ideats started working on this issue
Sep 14th, 2018 4:37pm