I ordered Easter eggs from Thorntons from Cyprus for delivery in UK. The order was plac...

GetHuman5911617's Track an Order issue with Hermes.com from April 2021

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Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman5911617's own words
I ordered Easter eggs from Thorntons from Cyprus for delivery in UK. The order was placed on March **th and on March **th I received an email from Hermes telling me they had the parcel and giving me a tracking number. As the parcel has not been delivered I tried to track it using the number given which is **************** but was informed that this number was incorrect. I then went round in circles trying to inform Hermes of the situation but getting nowhere with the digital chat. I am very frustrated at not being able to speak to a person as none of the digital questions were relevant. The UK address the parcel is going to is ** Ashmore, Long Buckby NN* *RT. My name is Patricia Sharman.*Can you supply me with a correct tracking number ?

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Hermes.com

Track an Order issue
Reported by GetHuman5911617
Apr 1st, 2021 - 4 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 18786 others
0 customers following this

Timeline

GetHuman5911617 started working on this issue
Apr 1st 1:34pm
GetHuman5911617 indicated the issue is not fixed yet.
Apr 2nd 4:06pm
GetHuman5911617 indicated the issue is not fixed yet.
Apr 2nd 4:12pm
GetHuman5911617 indicated the issue is not fixed yet.
Apr 2nd 4:12pm

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