I ordered Easter eggs from Thorntons from Cyprus for delivery in UK. The order was plac...
GetHuman5911617's Track an Order issue with Hermes.com from April 2021
Help with my Hermes.com issue
First: share to improve GetHuman5911617's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5911617 may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman5911617's own words
I ordered Easter eggs from Thorntons from Cyprus for delivery in UK. The order was placed on March **th and on March **th I received an email from Hermes telling me they had the parcel and giving me a tracking number. As the parcel has not been delivered I tried to track it using the number given which is **************** but was informed that this number was incorrect. I then went round in circles trying to inform Hermes of the situation but getting nowhere with the digital chat. I am very frustrated at not being able to speak to a person as none of the digital questions were relevant. The UK address the parcel is going to is ** Ashmore, Long Buckby NN* *RT. My name is Patricia Sharman.*Can you supply me with a correct tracking number ?
GetHuman5911617 did not yet indicate what Hermes.com should do to make this right.
I have an issue with Hermes.com too
How GetHuman5911617 fixed the problem
We are waiting for GetHuman5911617 to fix the problem and share the solution with the rest of us customers.
Please help with my Hermes.com issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Hermes.com customer problems.
GetHuman5911617 indicated the issue is not fixed yet.
Apr 2nd 4:12pm
Moving? We Make It Easy.
Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!