Got a txt message saying a Hermes driver had tried to deliver a parcel. We was in at t...

GetHuman-swannr's customer service issue with Hermes.com from April 2021

Help with my Hermes.com issue
The issue in GetHuman-swannr's own words
Got a txt message saying a Hermes driver had tried to deliver a parcel. We was in at the time there was no card. Tried on there Web site to put the ** tracking number in not recognised. When you try an talk to someone it's automated so no joy there.

GetHuman-swannr did not yet indicate what Hermes.com should do to make this right.

How GetHuman-swannr fixed the problem
Got in touch with original sender and checked that it had been dispatched. Hermes then sent me an email to tell me exactly what time it would be delivered. The txt message I received was a scam trying to get my bank details for a redelivery.
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Hermes.com

Customer service issue
Reported by GetHuman-swannr
Apr 1st, 2021 - 4 months ago
Fixed
GetHuman-swannr shared how to fix
Seen by 8 customers so far
Similar issue to 18796 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman-swannr started working on this issue
Apr 1st 9:12am
GetHuman-swannr confirmed the issue is fixed. Hooray!
Apr 1st 1:23pm