My Hermes have not delivered a parcel which was sent out a week ago and yesterday they...

GetHuman-nelisile's customer service issue with Hermes.com from March 2021

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The issue in GetHuman-nelisile's own words
My Hermes have not delivered a parcel which was sent out a week ago and yesterday they deleted the tracking and have changed it to look like it was only dropped off in Monday not sure what is going on. I would like to just claim on the insurance at this stage.*They have no working contact details on their website.*There phone numbers don't work.*And there seems to be no way to claim on the insurance that I bought.

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Hermes.com

Customer service issue
Reported by GetHuman-nelisile
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 15 customers so far
Similar issue to 18783 others
0 customers following this

Timeline

GetHuman-nelisile started working on this issue
Mar 24th 11:07am