Awful service still awaiting a response I have e mailed them directly also tried to call them !!!!

GetHuman5863815's Missing Item issue with Hermes.com from March 2021

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Before contacting them, items GetHuman5863815 may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman5863815's own words
I was trying to speak to Margaret Binns at Hermes who I spoke to on March **th who appeared to know what was going on. ... I sent a parcel to Mrs Williams postcode CM***HN tracking number **************** but she received a relabelled parcel with the wrong contents I spoke to an advisor the other day called Margaret Binns and was told someone would get back to me within ** hours I have heard nothing please help
They could make it right by calling me to let me know how they intend to resolve my problem
I have been a Hermes customer for several years
I have tried to call them giving the tracking number provided by them in many occasions
How GetHuman5863815 fixed the problem

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Hermes.com

I was trying to contact Hermes on their help line
Missing Item issue
Reported by GetHuman5863815
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 18792 others
0 customers following this

Timeline

GetHuman5863815 started working on this issue
Mar 19th 2:13pm
GetHuman5863815 indicated the issue is not fixed yet.
Mar 19th 6:33pm
GetHuman5863815 indicated the issue is not fixed yet.
Mar 19th 6:34pm

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