Sold an item on ebay last week, Promptly arranged delivery through entrusted courier se...

GetHuman5720002's Item Not Picked Up issue with Hermes.com from February 2021

13 views | 18527 similar | 0 following
Help with my Hermes.com issue
First: share to improve GetHuman5720002's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman5720002's next move: try calling Hermes.com again.
The best way to get your problem resolved is to tap the button below to start calling Hermes.com. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman5720002 may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman5720002's own words
Sold an item on ebay last week, Promptly arranged delivery through entrusted courier service Hermes with specified collection on Friday **th January. No collection on that date. Still waiting for collection heading into Thursday. PayPal will not release funds generated from this sale until the item is delivered and the buyer is in receipt of the goods. I initially had only made the sale because I required funds as soon as possible. Almost a week later I am still unable to have those funds released and I have had to offer the buyer a full refund of the postage by way of thanks for his patience thus far. There has been no communication from Hermes and I cannot obtain the information I am looking for via the online automated 'chat' service. I would like this resolved quickly and I believe that some form of compensation payment is required in this instance. I have trusted your service and you have not met my requirements on this occasion, leading to all kinds of problems. Please could you kindly get back to me with something. Some kind of information and I do hope some kind of compensation.**Thank you.**Mr Holmes

GetHuman5720002 did not yet indicate what Hermes.com should do to make this right.

How GetHuman5720002 fixed the problem

We are waiting for GetHuman5720002 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman5720002 fixes it.
This email address isn't valid

Hermes.com

Item Not Picked Up issue
Reported by GetHuman5720002
Feb 3rd, 2021 - 6 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 18527 others
0 customers following this

Timeline

GetHuman5720002 started working on this issue
Feb 3rd 9:38pm

Moving? Compare and Schedule Free.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians