Before contacting them, items GetHuman5720002 may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman5720002's own words
Sold an item on ebay last week, Promptly arranged delivery through entrusted courier service Hermes with specified collection on Friday **th January. No collection on that date. Still waiting for collection heading into Thursday. PayPal will not release funds generated from this sale until the item is delivered and the buyer is in receipt of the goods. I initially had only made the sale because I required funds as soon as possible. Almost a week later I am still unable to have those funds released and I have had to offer the buyer a full refund of the postage by way of thanks for his patience thus far. There has been no communication from Hermes and I cannot obtain the information I am looking for via the online automated 'chat' service. I would like this resolved quickly and I believe that some form of compensation payment is required in this instance. I have trusted your service and you have not met my requirements on this occasion, leading to all kinds of problems. Please could you kindly get back to me with something. Some kind of information and I do hope some kind of compensation.**Thank you.**Mr Holmes
GetHuman5720002 did not yet indicate what Hermes.com should do to make this right.
I have an issue with Hermes.com too
How GetHuman5720002 fixed the problem
We are waiting for GetHuman5720002 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Hermes.com customer problems.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.