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The issue in GetHuman5720002's own words
Sold an item on ebay last week, Promptly arranged delivery through entrusted courier service Hermes with specified collection on Friday **th January. No collection on that date. Still waiting for collection heading into Thursday. PayPal will not release funds generated from this sale until the item is delivered and the buyer is in receipt of the goods. I initially had only made the sale because I required funds as soon as possible. Almost a week later I am still unable to have those funds released and I have had to offer the buyer a full refund of the postage by way of thanks for his patience thus far. There has been no communication from Hermes and I cannot obtain the information I am looking for via the online automated 'chat' service. I would like this resolved quickly and I believe that some form of compensation payment is required in this instance. I have trusted your service and you have not met my requirements on this occasion, leading to all kinds of problems. Please could you kindly get back to me with something. Some kind of information and I do hope some kind of compensation.**Thank you.**Mr Holmes
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