My parcel has not been delivered but tracking says it has I have bee in all the time

GetHuman5563149's customer service issue with Hermes.com from December 2020

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The issue in GetHuman5563149's own words
The problem: My parcel has not been delivered but tracking says it has I have bee in all the time

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Hermes.com

Customer service issue
Reported by GetHuman5563149
Dec 17th, 2020 - 3 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 19256 others
0 customers following this

Timeline

GetHuman5563149 started working on this issue
Dec 17th, 2020 5:00pm
GetHuman5563149 indicated the issue is not fixed yet.
Dec 18th, 2020 9:08am
GetHuman5563149 indicated the issue is not fixed yet.
Dec 18th, 2020 10:54am