I used to run a very successful parcel delivery franchise for a competitor. I advised o...
GetHuman5431939's customer service issue with Hermes.com from November 2020
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The issue in GetHuman5431939's own words
I used to run a very successful parcel delivery franchise for a competitor. I advised other depot managers and account managers on pricing, margins and profitability. I received a parcel via Hermes from a busy EBAY seller. The declared weight of the package was under *kgs and the delivery note and contents both stated *kgs. The seller has sent ***'s of packages and is, I believe systematically cheating Hermes account owning sending depot and delivery depot out of revenue.
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