Hi,*I ordered * track suits from Sports direct at different times, so obviously * diffe...

GetHuman5429166's Missing Item issue with Hermes.com from November 2020

Help with my Hermes.com issue
The issue in GetHuman5429166's own words
Hi,*I ordered * track suits from Sports direct at different times, so obviously * different parcels, Sports Direct emailed me about receiving, processing and dispatching these were at different times.*I then received an email from Hermes saying they were both out for delivery at the same time.*But only * Sports Direct parcel was delivered, containing only * Item, Tracking number: ****************, however when I have have checked Hermes site is showing both parcels delivered.*Parcel with tracking number: **************** has not been delivered. Even though the Hermes website is showing a photograph of my house with the delivery confirmation.**Two parcels were delivered at the same time by Hermes courier, but the other was from a different supplier and in my Wife's name not mine.**Regards*Ian

GetHuman5429166 did not yet indicate what Hermes.com should do to make this right.

How GetHuman5429166 fixed the problem
Hermes upgraded their handheld scanners yesterday and there was a blip. All sorted now, fresh emails etc. Chat with their delivery driver today, very helpful all sorted.*But trying to contact and get any sense from their computerised contact system is an absolute pain!!!
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Hermes.com

Missing Item issue
Reported by GetHuman5429166
Nov 3rd, 2020 - 9 months ago
Fixed
GetHuman5429166 shared how to fix
Seen by 4 customers so far
Similar issue to 19933 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman5429166 started working on this issue
Nov 3rd, 2020 2:46pm
GetHuman5429166 confirmed the issue is fixed. Hooray!
Nov 3rd, 2020 7:34pm
GetHuman5429166 confirmed the issue is fixed. Hooray!
Nov 4th, 2020 3:42pm

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