Having recieved my parcel on the **rd, I went onto the site to return it, it said it would be picked up next working day, it is now the **th and I am still waiting, I managed to print out a return form, but the site said they dont collect from home address anymore, so I took that off the parcel and tried to get a code for return via post office* but it said you have to scan this small square box, and theres no alternative , I do not have a phone that does that, and the printer is now broke, I tried * different phone no.s and all you get is an automated line which asks for your code no. ! which was why I was ringing for, and despite them saying you can speak to a human, you cant, when it will not go any further with no code no. All you get is refered back to the same no. over and over again. I tried e-mailing them, but it would not go through. the post office were as helpful as they could be, but with * distrunbustin centres and no return address and no code, they could do no more. I am going mad, how hard can it be just to return a parcel ?. I dont know where to gto from here.
GetHuman5312126 did not yet indicate what Hermes.com should do to make this right.