Having recieved my parcel on the **rd, I went onto the site to return it, it said it wo...

GetHuman5312126's Item Not Picked Up issue with Hermes.com from September 2020

Help with my Hermes.com issue
The issue in GetHuman5312126's own words
Having recieved my parcel on the **rd, I went onto the site to return it, it said it would be picked up next working day, it is now the **th and I am still waiting, I managed to print out a return form, but the site said they dont collect from home address anymore, so I took that off the parcel and tried to get a code for return via post office* but it said you have to scan this small square box, and theres no alternative , I do not have a phone that does that, and the printer is now broke, I tried * different phone no.s and all you get is an automated line which asks for your code no. ! which was why I was ringing for, and despite them saying you can speak to a human, you cant, when it will not go any further with no code no. All you get is refered back to the same no. over and over again. I tried e-mailing them, but it would not go through. the post office were as helpful as they could be, but with * distrunbustin centres and no return address and no code, they could do no more. I am going mad, how hard can it be just to return a parcel ?. I dont know where to gto from here.

GetHuman5312126 did not yet indicate what Hermes.com should do to make this right.

How GetHuman5312126 fixed the problem
I got my daughter to sort it for me* I will never buy that way again* I will be giving details to my daughter and she will do it all for me, I cannot take that kind of stress* I also needed the girls help in the post office, very kind young lady.
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Hermes.com

Item Not Picked Up issue
Reported by GetHuman5312126
Sep 29th, 2020 - 2 years ago
Fixed
GetHuman5312126 shared how to fix
Seen by 14 customers so far
Similar issue to 19489 others
0 customers following this
Items needed
Username
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Email address on the account
Name on the account
Address on the account

Timeline

GetHuman5312126 started working on this issue
Sep 29th, 2020 1:03pm
GetHuman5312126 indicated the issue is not fixed yet.
Sep 29th, 2020 5:18pm
GetHuman5312126 shared this issue with your circles on Google+
Sep 29th, 2020 5:19pm
GetHuman5312126 confirmed the issue is fixed. Hooray!
Sep 30th, 2020 1:55pm

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