Hi we had an email from you today that our return package to John Lewis had been collec...

GetHuman5317022's Item Not Picked Up issue with Hermes.com from September 2020

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The issue in GetHuman5317022's own words
Hi we had an email from you today that our return package to John Lewis had been collected* **the tracking number is ******************But you have not picked up the parcel and never did as you erroneously told John Lewis. Its sitting here looking at me, it should have been picked up on Monday. I have contacted John Lewis and told them that it has NOT been picked up and they have informed me that they have had a message saying it was picked up at midnight on Monday **th September. I have tried contacting Hermes through the number **** *** **** but have then had to deal with a dyslectic computer and could get no further. Am I living in a parallel universe or are Hermes not as good as they might like to believe?**I just want the parcel picked up as promised**Regards**David Clark

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Hermes.com

Item Not Picked Up issue
Reported by GetHuman5317022
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 19446 others
0 customers following this

Timeline

GetHuman5317022 started working on this issue
Sep 30th, 2020 3:31pm
GetHuman5317022 indicated the issue is not fixed yet.
Oct 1st, 2020 6:43am
GetHuman5317022 indicated the issue is not fixed yet.
Oct 1st, 2020 6:43am
GetHuman5317022 indicated the issue is not fixed yet.
Oct 1st, 2020 6:43am

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