Hermes does not deliver to my door, instead leaves on main road. I am only notified later by email, with an artistic picture of some bricks saying "here is your parcel"

GetHuman5316640's customer service issue with Hermes.com from September 2020

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The issue in GetHuman5316640's own words
Receive a parcel from amazon (multiple times) ... Hermes has consistently not even bothered to attempt to let me know that my parcel has been left on the public street every single time I have received a parcel from them. I live on a very main road.**I just need to get in contact with a human being as I only want to say "can you bring it up stairs to my actual door and attempt delivery please". I have an extremely bad back, and my partner has mobility issues which are currently developing, so we cannot go up and down the stairs constantly to check and see if they've left the parcel in a random place. **The last time they "delivered", they took a very cryptic picture that could almost be considered "art" of some bricks that turned out to be near my house. It took the elderly couple downstairs, one of which is recovering from cancer, in remission thankfully, to bring in my small, but very valuable parcel, which was left on the public main road.**The last time I saw that Hermes was delivering my parcel, I demanded that another courier delivered it, because I couldn't deal with that again. However, I cannot change the order now, and every way I've tried to contact Hermes has lead to an automated response that was completely useless. I just want to leave a note for my driver, that's all.
I have a terrible back, and what they should realise is that they're leaving a very valuable parcel on a public main road, with hundreds of cars per hour during the day.
They could attempt to ring the door bell, so I can buzz them in, they can try to use the stairs that lead to my home, they could even try using literally any other courier, because they all deliver right to my door, which I appreciate. Many heavy items have been brought up the stairs to my house, generally by an older fellow from parcel force. I appreciate it immensely as I would not be able to carry these items as I can barely do the stairs at all.**They don't even try. **They're not large items, they're not heavy items. They drop them on the street, take a nice, artistic photo of some bricks (not even showing the parcel or the outside door) which I have to decipher what bricks they have taken a picture of, then drive away. Believe it or not, I have not memorised what every single brick on the foundations of this property look like.
I am new, but try to avoid having them deliver, because it puts a burden on the bottom floor residents whom are elderly, and one is recovering from cancer treatment.
I tried to call them using the information given here. The "number has moved". I tried to call the number they moved to (***********), I talk to a robot. The robot does not help at all. **I need to speak to a human.
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Hermes.com

Recipient of parcel from amazon (multiple times)
Customer service issue
Reported by GetHuman5316640
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 34 customers so far
Similar issue to 19451 others
0 customers following this
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Timeline

GetHuman5316640 started working on this issue
Sep 30th, 2020 2:12pm
GetHuman5316640 shared this issue with friends on Facebook
Sep 30th, 2020 2:13pm
GetHuman5316640 indicated the issue is not fixed yet.
Sep 30th, 2020 6:23pm
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Sep 30th, 2020 6:26pm
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Sep 30th, 2020 6:36pm
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Sep 30th, 2020 6:36pm
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Sep 30th, 2020 6:37pm
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Sep 30th, 2020 6:37pm
GetHuman5316640 indicated the issue is not fixed yet.
Sep 30th, 2020 6:37pm
GetHuman5316640 indicated the issue is not fixed yet.
Sep 30th, 2020 6:37pm
GetHuman5316640 indicated the issue is not fixed yet.
Sep 30th, 2020 6:37pm
GetHuman5316640 indicated the issue is not fixed yet.
Sep 30th, 2020 6:37pm
GetHuman5316640 indicated the issue is not fixed yet.
Sep 30th, 2020 7:30pm
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Sep 30th, 2020 7:32pm
GetHuman5316640 indicated the issue is not fixed yet.
Sep 30th, 2020 7:32pm
GetHuman5316640 indicated the issue is not fixed yet.
Sep 30th, 2020 7:32pm
GetHuman5316640 indicated the issue is not fixed yet.
Sep 30th, 2020 7:32pm
GetHuman5316640 indicated the issue is not fixed yet.
Nov 19th, 2021 7:23pm

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