I have tried and tried but to no avail to have a parcel collected and delivered. I onl...

GetHuman-noelcoma's customer service issue with Hermes.com from July 2020

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The issue in GetHuman-noelcoma's own words
I have tried and tried but to no avail to have a parcel collected and delivered. I only get so far through the process when I'm asked to fill out a mandatory collection date. That's all fine but nowhere can I find a field that asks for collection date. I've spent hours.*My parcel is going from: *N. Ireland BT** *EL to Cork in the Republic of Ireland. the parcel is *** grms in weight and is ** x ** x *cms. Why Oh why is it so bloody difficult to get through this. And absolutely no contact details for customer support only a chat bot which is completely useless. Worst ever. So disappointed.

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Hermes.com

Customer service issue
Reported by GetHuman-noelcoma
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 20925 others
0 customers following this

Timeline

GetHuman-noelcoma started working on this issue
Jul 14th 6:35pm
GetHuman-noelcoma indicated the issue is not fixed yet.
Jul 14th 10:38pm

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