I really don't remember getting so angry with my life. **On ** June, I ordered a trench...

GetHuman-sedefsi's Change Address issue with Hermes.com from June 2020

Help with my Hermes.com issue
First: share to improve GetHuman-sedefsi's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-sedefsi may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman-sedefsi's own words
I really don't remember getting so angry with my life. **On ** June, I ordered a trench coat from Zara. My order set out to be delivered on June **, and it came to me by hermes on June ** at **:**, the mail that my product would be delivered between *pm and *pm. I would like to mention that my delivery address is my office address. AS EVERY NORMAL EMPLOYEE GIVES THE ADDRESS OF DELIVERY. During that day, at **:** at the office, I received an update mail, which will be delivered to me between *pm and *pm. I waited for my product at my company until **.** that day, although my job was finished at **:**. AND I UNDERSTAND THAT YOU WILL NOT COME THIS TODAY AND WENT TO HOME. That day, at **:** in the evening, I received the mail that they came to deliver my product and could not deliver! Who transmits your product at **:** at night? THIS IS A LATE HOUR! The next day I called Zara and said I wanted to change my address. They told me that they could not contact HERMES and therefore I could not change it. After a while, I called again and again I said that I wanted to change my address to the parcel shop located next to my company (*** Green Lanes, Palmers Green, N** *XS). They told me that they would be contacting with Hermes and that they would send me a notification email, and I never received an email. I was told that it would be delivered again between *pm and *pm on Saturday, June **, again to my office address. I called Zara again and asked me why they had sent a request to Hermes to ask why my address hadn't changed and that nobody had answered their messages yet and I couldn't get my product again that day. And on June ** .. TODAY! I called Zara again and they told me that hermes still had not changed my address. I left the office at **:** and went to my house and after * hours I came to my office and waiting to receive my product. From **.** to **.**, I sat on the wall in front of the office and waited for my product to be delivered. ***:** !!!!!! AND IT HASNT BEEN DELIVERED !!! AND AT **:** I RECEIVED EMAIL AS " WE COUNLD NOT FIND YOU AND DEL*VERED YOUR PRODUCT!! ... *It is impossible to believe it. I don't even think they really came.*Normal people do not expect delivery to their homes at **:** of the night! You cannot send delivery to people at this time of night. *YOU DO NOT HAVE A CONTACT NUMBER, *YOU DO NOT HAVE AN EMAIL ADDRESS *EVEN THE BRAND YOU ARE WORKING WITH CANNOT CONTACT WITH YOU. *This coronavirus is never an excuse! During this period, I ordered from many other brands and other shipping companies. None of them have a worst working system than you and employees who never care about the customer !!! **It occurred on: ************This meant that I have never experienced such an annoying and wasted time. ***. APOLOGY **. TO DELIVERING MY PRODUCT TO ME CORRECTLY***I look forward to your prompt response on this matter URGENTLY. I would like to keep a complete record of my case, so please reply to this email address**SEDEF SIR**Parcel reference number ****************

GetHuman-sedefsi did not yet indicate what Hermes.com should do to make this right.

How GetHuman-sedefsi fixed the problem

We are waiting for GetHuman-sedefsi to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Hermes.com

Change Address issue
Reported by GetHuman-sedefsi
Jun 22nd, 2020 - 8 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 23446 others
0 customers following this

Timeline

GetHuman-sedefsi started working on this issue
Jun 22nd, 2020 10:08pm
GetHuman-sedefsi indicated the issue is not fixed yet.
Jun 23rd, 2020 8:21am