I received an email from Hermes claiming they had delivered my parcel at **.** on Monda...
GetHuman4879874's Missing Item issue with Hermes.com from May 2020
Help with my Hermes.com issue
First: share to improve GetHuman4879874's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4879874 may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman4879874's own words
I received an email from Hermes claiming they had delivered my parcel at **.** on Monday **th May and left it in my porch. No parcel was to be found anywhere - and my porch is always locked so they couldn't have left it there. The tracking number (****************) if traced through just says yes the parcel has been delivered. The online help "Holly" said the same - they wont accept it hasn't been delivered because their computerised system says it has. I suspect it may have been delivered to the wrong address - or just not at all. I actually delivered a parcel a couple of months ago to an entirely different street as it had been left on my doorstep. It was valuable electrical items. I have heard of many neighbours complaining about the delivery in the immediate vicinity where I live - and yet ** miles away if things are delivered to work it is a great service. This suggests the persons covering my home address area are not up to scratch and I would like Hermes to look into it. The parcel is from Boden and as per the advice from Hermes on line I have also notified Boden.
GetHuman4879874 did not yet indicate what Hermes.com should do to make this right.
I have an issue with Hermes.com too
How GetHuman4879874 fixed the problem
We are waiting for GetHuman4879874 to fix the problem and share the solution with the rest of us customers.
Please help with my Hermes.com issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Hermes.com customer problems.