I received an email from Hermes claiming they had delivered my parcel at **.** on Monda...

GetHuman4879874's Missing Item issue with Hermes.com from May 2020

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The issue in GetHuman4879874's own words
I received an email from Hermes claiming they had delivered my parcel at **.** on Monday **th May and left it in my porch. No parcel was to be found anywhere - and my porch is always locked so they couldn't have left it there. The tracking number (****************) if traced through just says yes the parcel has been delivered. The online help "Holly" said the same - they wont accept it hasn't been delivered because their computerised system says it has. I suspect it may have been delivered to the wrong address - or just not at all. I actually delivered a parcel a couple of months ago to an entirely different street as it had been left on my doorstep. It was valuable electrical items. I have heard of many neighbours complaining about the delivery in the immediate vicinity where I live - and yet ** miles away if things are delivered to work it is a great service. This suggests the persons covering my home address area are not up to scratch and I would like Hermes to look into it. The parcel is from Boden and as per the advice from Hermes on line I have also notified Boden.

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Hermes.com

Missing Item issue
Reported by GetHuman4879874
May 28th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 26268 others
0 customers following this

Timeline

GetHuman4879874 started working on this issue
May 28th, 2020 8:27am