Still awaiting delivery of a package by Hermes which was out for deliver but halted due to external factors. No status update for ** Days

GetHuman-iainhef's customer service issue with Hermes.com from May 2020

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The issue in GetHuman-iainhef's own words
Take delivery of a package which was out for delivery but on hold for the past ** days with no update to status ... Package ordered *th May. Due for delivery **th May.***th May **:**am Out for delivery (City, GB)***th May **:**am Delay in delivery due to external factors***th May **:**pm Delay in delivery due to external factors City GB)*Supposed to be resolved within ** hrs. Still no change in status.*Amazon reconfirmed late delivery date as **th May after contacting Hermes*Where is my package and when will I receive it?*Out of Stock at Amazon keep on asking to refund me.*All I want is my package. Can you guys help?*Resolution required - Delivery of package
The package is in the Hermes system but they keep referring me back to Amazon
Delivering my package
Been extremely patient despite being made numerous promises by Amazon Customer Services Staff and Managers at the Indian Call Centre
Emailed UK CEO Doug Gurr and copied in Jeff Bezos from Amazon. Still waiting for a response
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Hermes.com

Hermes
Customer service issue
Reported by GetHuman-iainhef
May 27th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 26375 others
0 customers following this

Timeline

GetHuman-iainhef started working on this issue
May 27th, 2020 10:29am
GetHuman-iainhef indicated the issue is not fixed yet.
May 27th, 2020 10:31am
GetHuman-iainhef indicated the issue is not fixed yet.
May 27th, 2020 10:31am
GetHuman-iainhef indicated the issue is not fixed yet.
May 27th, 2020 10:31am
GetHuman-iainhef indicated the issue is not fixed yet.
May 27th, 2020 10:31am