Before contacting them, items GetHuman-iainhef may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman-iainhef's own words
Take delivery of a package which was out for delivery but on hold for the past ** days with no update to status ... Package ordered *th May. Due for delivery **th May.***th May **:**am Out for delivery (City, GB)***th May **:**am Delay in delivery due to external factors***th May **:**pm Delay in delivery due to external factors City GB)*Supposed to be resolved within ** hrs. Still no change in status.*Amazon reconfirmed late delivery date as **th May after contacting Hermes*Where is my package and when will I receive it?*Out of Stock at Amazon keep on asking to refund me.*All I want is my package. Can you guys help?*Resolution required - Delivery of package
The package is in the Hermes system but they keep referring me back to Amazon
Delivering my package
Been extremely patient despite being made numerous promises by Amazon Customer Services Staff and Managers at the Indian Call Centre
Emailed UK CEO Doug Gurr and copied in Jeff Bezos from Amazon. Still waiting for a response
I have an issue with Hermes.com too
How GetHuman-iainhef fixed the problem
We are waiting for GetHuman-iainhef to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
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We've taken the time to write instructions for how to solve some of the most common Hermes.com customer problems.