An attempt has been made twice for a delivery, yesterday and today. Each time it says t...

GetHuman-jilgiv's customer service issue with Hermes.com from May 2020

Help with my Hermes.com issue
The issue in GetHuman-jilgiv's own words
Speak to someone. ... An attempt has been made twice for a delivery, yesterday and today. Each time it says the courier had an issue getting to the delivery address.*I find this amazing as another Hermes parcel was delivered today and two others over the last couple of months. I would like you to use another courier who knows the address.
How frustrating it is when one courier can find the address but another can't all on the same day and we cannot contact them or the driver.
Send a courier that has delivered parcels to my address before.
About a year. I've always used Hermes as they have always been excellent apart from this incident.
I've tried to contact them, but had to ring three different numbers as two of them were no longer in use.****** *** *** is the last number I shatried. I shall try tomorrow during working hours.
How GetHuman-jilgiv fixed the problem
I contacted them via email which took a great deal of finding. I told them the parcel was not delivered due to the courier having issues finding the address.*I also said it would be helpful to be able to speak to a real person.*The fact that another parcel was delivered to the address on the same day as presumably another courier was having difficulties.*I tried the telephone, but was diverted to another number TWICE as the two I was given were no longer in use.*You do need the ** digit reference code.
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Hermes.com

Hermes
Customer service issue
Reported by GetHuman-jilgiv
May 26th, 2020 - a year ago
Fixed
GetHuman-jilgiv shared how to fix
Seen by 7 customers so far
Similar issue to 26407 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman-jilgiv started working on this issue
May 26th, 2020 6:32pm
GetHuman-jilgiv confirmed the issue is fixed. Hooray!
May 28th, 2020 10:14am
GetHuman-jilgiv confirmed the issue is fixed. Hooray!
May 28th, 2020 10:21am

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