I am trying to track a parcel that apparently arrived at my address but no one was home...

I am trying to track a parcel that apparently arrived at my address but no one was home. According to the online tracking form no one was home but I was home. They left no calling card nor information and I can not track or trace hermes anywhere. I called the number and because it is international they told me to google hermes international live chat which does not exist. I am over *** out of pocket and I have no communication from anyone regarding my parcel. I need to find out A. where my package is B. Where can I speak to someone and C. after * days why has no one tried to deliver again or communicate with me. I feel completely ripped off and have been in touch with trading standards to find out what my legal rights are when my money has been taken and there has been no delivery of my product.There are two companies at fault here, the retailer and hermes international. I can't find a phone number for either and my emails have gone unanswered. Tracking number is ****************. To be honest I have lost all hope that someone can help because I've tried everything I can think of and got nowhere hence getting advice on legal action.