I was unable to print the necessary labels for my parcel

GetHuman4846748's customer service issue with Hermes.com from May 2020

Help with my Hermes.com issue
The issue in GetHuman4846748's own words
The problem: I was unable to print the necessary labels for my parcel

GetHuman4846748 did not yet indicate what Hermes.com should do to make this right.

How GetHuman4846748 fixed the problem
I was reluctant to go back into my account as last time I ended up paying twice for one order due to exactly the same problem!! Your offer of £*.** flashes up before you get a chance to print the label and as a consequence you do not get the opportunity to print the labels. This is exactly what happened this time. Eventually I took courage in my hands and went back into my account and managed to look at the current order awaiting collection, pressed return and immediately the screen showed me the unprinted labels. I believe the you seriously need to look at and make the closing out of the order more secure. As I say it has happened to me twice with a considerable space of time between both happenings. Please please look at the software and make it much safer for customers to use
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Hermes.com

Customer service issue
Reported by GetHuman4846748
May 20th, 2020 - 3 years ago
Fixed
GetHuman4846748 shared how to fix
Seen by 15 customers so far
Similar issue to 26998 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman4846748 started working on this issue
May 20th, 2020 12:24pm
GetHuman4846748 confirmed the issue is fixed. Hooray!
May 22nd, 2020 10:17am
GetHuman4846748 confirmed the issue is fixed. Hooray!
May 22nd, 2020 10:18am
GetHuman4846748 confirmed the issue is fixed. Hooray!
May 22nd, 2020 10:27am