My husband works nights and when he came home at *am on Sun **th Jan he saw a Hermes ca...

GetHuman4243444's customer service issue with Hermes.com from January 2020

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The issue in GetHuman4243444's own words
My husband works nights and when he came home at *am on Sun **th Jan he saw a Hermes card in the flap over the letter box. He only saw the card by chance as it was not actully put in the letter box. He took it inside and the card was blank on both sides apart from the * digit code. We had no idea where the parcel was. Downloaded the app and saw the parcel had been delivered on Sat **th Jan at **.** and had been left in our front porch. We do not have a front porch! When we looked at the photo where it was left, it was in fact in our hedge by the front door. It had rained Saturday night and was raining when my husband came home Sunday morning. Fortunately the item was in strong plastic packaging, but that is not the point. The card wasn't filled in and not put through the door and why left in the hedge. Not satisfied with the delivery.*Valerie Riley ********

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Hermes.com

Customer service issue
Reported by GetHuman4243444
Jan 13th, 2020 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 30041 others
0 customers following this

Timeline

GetHuman4243444 started working on this issue
Jan 13th, 2020 12:24pm

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