Placed order via eBay. Would not have done so if realised hermes was the courier, howe...

GetHuman-lkayt's Missing Item issue with Hermes.com from December 2019

Help with my Hermes.com issue
The issue in GetHuman-lkayt's own words
Placed order via eBay. Would not have done so if realised hermes was the courier, however i was waiting for this parcel due to be delivered *th Dec, after much correspondence between me and the seller, it had been returned to the seller. Apparently Hermes tried to deliver on numerous occasions but never posted a note through the door. The seller kindly reposted, and when i tracked the item i found that it had already been delivered in a safe place * letterbox. I live in a terraced house with a normal sized letter box, which this item*Would definitely NOT fit through. No notification as to where it has been left, was a Christmas present and really NOT HAPPY . Car air freshener forget Xmas delivery now, but i would like you to contact me via email and I can make sure you deliver to me at a convenient time to myself Tracker number ****************

GetHuman-lkayt did not yet indicate what Hermes.com should do to make this right.

How GetHuman-lkayt fixed the problem
Contacted Hermes, and hey Presto! A little later my parcel turned up. Obviously they did not leave it in a safe place as they stated on the tracker. Unbelievable!
Do you have a customer issue as well?
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Hermes.com

Missing Item issue
Reported by GetHuman-lkayt
Dec 24th, 2019 - 10 months ago
Fixed
GetHuman-lkayt shared how to fix
Seen by 5 customers so far
Similar issue to 29191 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman-lkayt started working on this issue
Dec 24th, 2019 10:17am
GetHuman-lkayt confirmed the issue is fixed. Hooray!
Dec 24th, 2019 11:40pm
GetHuman-lkayt confirmed the issue is fixed. Hooray!
Dec 24th, 2019 11:43pm