Placed order via eBay. Would not have done so if realised hermes was the courier, howe...
GetHuman-lkayt's Missing Item issue with Hermes.com from December 2019
Help with my Hermes.com issue
The issue in GetHuman-lkayt's own words
Placed order via eBay. Would not have done so if realised hermes was the courier, however i was waiting for this parcel due to be delivered *th Dec, after much correspondence between me and the seller, it had been returned to the seller. Apparently Hermes tried to deliver on numerous occasions but never posted a note through the door. The seller kindly reposted, and when i tracked the item i found that it had already been delivered in a safe place * letterbox. I live in a terraced house with a normal sized letter box, which this item*Would definitely NOT fit through. No notification as to where it has been left, was a Christmas present and really NOT HAPPY . Car air freshener forget Xmas delivery now, but i would like you to contact me via email and I can make sure you deliver to me at a convenient time to myself Tracker number ****************
GetHuman-lkayt did not yet indicate what Hermes.com should do to make this right.
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How GetHuman-lkayt fixed the problem
Contacted Hermes, and hey Presto! A little later my parcel turned up. Obviously they did not leave it in a safe place as they stated on the tracker. Unbelievable!
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