I have received an email telling me my parcel is with the courier, but there is a ‘slig...
GetHuman-jandgco's Missing Item issue with Hermes.com from December 2019
Help with my Hermes.com issue
The issue in GetHuman-jandgco's own words
I have received an email telling me my parcel is with the courier, but there is a ‘slight delay’. Two days later it has still not arrived . I paid £*.** for express delivery. The tracking number ls*****************
GetHuman-jandgco did not yet indicate what Hermes.com should do to make this right.
I have an issue with Hermes.com too
How GetHuman-jandgco fixed the problem
I contacted the retailer who instantly refunded the (express) delivery charge, and said they would contact Hermes. The customer service assistant said that Hermes maintained that they couldn’t deliver because they could not find the house. Today, Monday ** December, the order turned up with the regular courier. He said that Hermes did not have enough drivers last Friday, when I was told (by Hermes) that the parcel would arrive. Apparently this was due to absences because of illness and a known shortage of drivers.
Please help with my Hermes.com issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Hermes.com customer problems.
GetHuman-jandgco confirmed the issue is fixed. Hooray!
Dec 23rd, 2019 6:10pm
Paying Too Much for TV?
We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.