Expected delivery not recieved. Was collected ** November.

GetHuman4118892's Track an Order issue with Hermes.com from December 2019

Help with my Hermes.com issue
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman4118892's own words
Recieve a parcel. ... ** digit tracking number: **-***-**-********-**Parcel status is showing as waiting for a special courier - will be moved on within ** hours since **:** on Monday ** December. I want to know where it is and when I can expect it - it is a Christmas present for my * year old son!
it is a Christmas present for my * year old son!
Delivering it.
Have recieved parcels before without a problem.
Don't appear to be any other options. Tried the virtual 'help'.*Trying to find a phone number to speak to a person...
How GetHuman4118892 fixed the problem

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Hermes.com

Track an Order issue
Reported by GetHuman4118892
Dec 18th, 2019 - 10 months ago
Fixed
Seen by 8 customers so far
Similar issue to 27439 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman4118892 started working on this issue
Dec 18th, 2019 9:28pm
GetHuman4118892 indicated the issue is not fixed yet.
Dec 22nd, 2019 8:44am
GetHuman4118892 confirmed the issue is fixed. Hooray!
Jan 5th 8:58pm

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