I am waiting a delivery when I try to track the item, I am told there is a problem and...

GetHuman4118858's customer service issue with Hermes.com from December 2019

Help with my Hermes.com issue
The issue in GetHuman4118858's own words
I am waiting a delivery when I try to track the item, I am told there is a problem and the item will be on its way within ** hour but the same message has been there since last Friday.*The item number is*****************

GetHuman4118858 did not yet indicate what Hermes.com should do to make this right.

How GetHuman4118858 fixed the problem
I emailed The Fragrance Shop and explained the problem.They admitted that the parcel was stuck within the courier network and they would investigate further.The gave apologies and said they would give me a full refund.
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Hermes.com

Customer service issue
Reported by GetHuman4118858
Dec 18th, 2019 - 10 months ago
Fixed
GetHuman4118858 shared how to fix
Seen by 14 customers so far
Similar issue to 27436 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman4118858 started working on this issue
Dec 18th, 2019 9:23pm
GetHuman4118858 indicated the issue is not fixed yet.
Dec 19th, 2019 3:57am
GetHuman4118858 indicated the issue is not fixed yet.
Dec 19th, 2019 4:01am
GetHuman4118858 indicated the issue is not fixed yet.
Dec 20th, 2019 8:15am
GetHuman4118858 confirmed the issue is fixed. Hooray!
Dec 21st, 2019 8:30pm
GetHuman4118858 confirmed the issue is fixed. Hooray!
Dec 22nd, 2019 2:00pm

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