I had an email to say, my parcel had been delivered and was in the garage.*The garage i...
GetHuman4115630's Missing Item issue with Hermes.com from December 2019
Help with my Hermes.com issue
First: share to improve GetHuman4115630's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4115630 may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman4115630's own words
I had an email to say, my parcel had been delivered and was in the garage.*The garage is locked, so how can that be? A note is on the front door, requesting any deliveries to be put around the back. We have checked everywhere, even in the garage, knowing we didn’t go in there yesterday. There is no card from yourselves behind our front door with details of where my parcel is. I have checked with all my neighbours also, and it appears to be nowhere. I just don’t understand how a delivery can be made in a locked garage. I left a simple instruction just to leave it around the back and normally that is what happens. I’ve never had any parcels disappear before.*I also paid extra for a prompt delivery because this is a gift for Xmas. I would appreciate if you could look into what has happened on this occasion.*Thank you.
GetHuman4115630 did not yet indicate what Hermes.com should do to make this right.
I have an issue with Hermes.com too
How GetHuman4115630 fixed the problem
We are waiting for GetHuman4115630 to fix the problem and share the solution with the rest of us customers.
Please help with my Hermes.com issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Hermes.com customer problems.