I had an email to say, my parcel had been delivered and was in the garage.*The garage i...

GetHuman4115630's Missing Item issue with Hermes.com from December 2019

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The issue in GetHuman4115630's own words
I had an email to say, my parcel had been delivered and was in the garage.*The garage is locked, so how can that be? A note is on the front door, requesting any deliveries to be put around the back. We have checked everywhere, even in the garage, knowing we didn’t go in there yesterday. There is no card from yourselves behind our front door with details of where my parcel is. I have checked with all my neighbours also, and it appears to be nowhere. I just don’t understand how a delivery can be made in a locked garage. I left a simple instruction just to leave it around the back and normally that is what happens. I’ve never had any parcels disappear before.*I also paid extra for a prompt delivery because this is a gift for Xmas. I would appreciate if you could look into what has happened on this occasion.*Thank you.

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Hermes.com

Missing Item issue
Reported by GetHuman4115630
Dec 18th, 2019 - 10 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 27186 others
0 customers following this

Timeline

GetHuman4115630 started working on this issue
Dec 18th, 2019 10:47am
GetHuman4115630 indicated the issue is not fixed yet.
Dec 18th, 2019 5:21pm
GetHuman4115630 indicated the issue is not fixed yet.
Dec 19th, 2019 2:28pm
GetHuman4115630 indicated the issue is not fixed yet.
Dec 21st, 2019 11:24pm