Tried to send a parcel on line. When finished I paid via credit card but was not advise...

GetHuman-scribehc's customer service issue with Hermes.com from December 2019

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The issue in GetHuman-scribehc's own words
Tried to send a parcel on line. When finished I paid via credit card but was not advised what to do next. I brought the item to a local Hermes shop but he said that he could not do anything for me by way of refund and suggested I pay him and seek to obtain the refund from Hermes directly. I paid £*.** on line via credit card and again to your Rep.*Can I have a refund please. ?*Tracking no. P*******

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Hermes.com

Customer service issue
Reported by GetHuman-scribehc
Dec 14th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 25931 others
0 customers following this

Timeline

GetHuman-scribehc started working on this issue
Dec 14th, 2019 4:48pm
GetHuman-scribehc indicated the issue is not fixed yet.
Dec 14th, 2019 4:50pm
GetHuman-scribehc indicated the issue is not fixed yet.
Dec 14th, 2019 4:50pm
GetHuman-scribehc indicated the issue is not fixed yet.
Dec 14th, 2019 10:26pm
GetHuman-scribehc indicated the issue is not fixed yet.
Dec 14th, 2019 11:03pm
GetHuman-scribehc indicated the issue is not fixed yet.
Dec 15th, 2019 8:57am