I have a parcel from Studio delivered by you. I tried to do your returns online. Hermes...

GetHuman-margholw's customer service issue with Hermes.com from December 2019

Help with my Hermes.com issue
The issue in GetHuman-margholw's own words
I have a parcel from Studio delivered by you. I tried to do your returns online. Hermes have deducted * lots of £*.** from my bank account but I did not get a return label and my local parcel shop say they cannot accept the return. I want the £*.** refunded so I can send it via post office

GetHuman-margholw did not yet indicate what Hermes.com should do to make this right.

How GetHuman-margholw fixed the problem
Trying to ring Hermes is pointless. I went back to the point of sale company (Studio) & explained the problem they have arranged free collection of the return parcel and will take the £*.** returns fees to my account with them. Hopefully this is tesolved
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Hermes.com

Customer service issue
Reported by GetHuman-margholw
Dec 14th, 2019 - 2 years ago
Fixed
GetHuman-margholw shared how to fix
Seen by 8 customers so far
Similar issue to 25696 others
0 customers following this
Items needed
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Address on the account

Timeline

GetHuman-margholw started working on this issue
Dec 14th, 2019 9:05am
GetHuman-margholw confirmed the issue is fixed. Hooray!
Dec 14th, 2019 1:20pm

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