I have a parcel from Studio delivered by you. I tried to do your returns online. Hermes...

GetHuman-margholw's customer service issue with Hermes.com from December 2019

Help with my Hermes.com issue
The issue in GetHuman-margholw's own words
I have a parcel from Studio delivered by you. I tried to do your returns online. Hermes have deducted * lots of £*.** from my bank account but I did not get a return label and my local parcel shop say they cannot accept the return. I want the £*.** refunded so I can send it via post office

GetHuman-margholw did not yet indicate what Hermes.com should do to make this right.

How GetHuman-margholw fixed the problem
Trying to ring Hermes is pointless. I went back to the point of sale company (Studio) & explained the problem they have arranged free collection of the return parcel and will take the £*.** returns fees to my account with them. Hopefully this is tesolved
Do you have a customer issue as well?
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Hermes.com

Customer service issue
Reported by GetHuman-margholw
Dec 14th, 2019 - a year ago
Fixed
GetHuman-margholw shared how to fix
Seen by 5 customers so far
Similar issue to 25696 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman-margholw started working on this issue
Dec 14th, 2019 9:05am
GetHuman-margholw confirmed the issue is fixed. Hooray!
Dec 14th, 2019 1:20pm

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies