I have a parcel from Studio delivered by you. I tried to do your returns online. Hermes...

GetHuman-margholw's customer service issue with Hermes.com from December 2019

Help with my Hermes.com issue
The issue in GetHuman-margholw's own words
I have a parcel from Studio delivered by you. I tried to do your returns online. Hermes have deducted * lots of £*.** from my bank account but I did not get a return label and my local parcel shop say they cannot accept the return. I want the £*.** refunded so I can send it via post office

GetHuman-margholw did not yet indicate what Hermes.com should do to make this right.

How GetHuman-margholw fixed the problem
Trying to ring Hermes is pointless. I went back to the point of sale company (Studio) & explained the problem they have arranged free collection of the return parcel and will take the £*.** returns fees to my account with them. Hopefully this is tesolved
Do you have a customer issue as well?
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-margholw
Dec 14th, 2019 - 2 years ago
GetHuman-margholw shared how to fix
Seen by 8 customers so far
Similar issue to 25696 others
0 customers following this
Items needed
Email address on the account
Name on the account
Address on the account


GetHuman-margholw started working on this issue
Dec 14th, 2019 9:05am
GetHuman-margholw confirmed the issue is fixed. Hooray!
Dec 14th, 2019 1:20pm

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians