I should have had parcel **************** delivered on Thursday but it still has not be...

GetHuman-j_doe's Track an Order issue with Hermes.com from December 2019

Help with my Hermes.com issue
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman-j_doe's own words
I should have had parcel **************** delivered on Thursday but it still has not been delivered. I have not been out of the house so I know it has definitely been delivered. Can you tell me what has happened. There are no restrictions in my road. What is the problem. This is a present and I am not very happy. I have had lots of other parcels and they have been delivered without any problems. Can you reply to me urgently.

GetHuman-j_doe did not yet indicate what Hermes.com should do to make this right.

How GetHuman-j_doe fixed the problem
I went back to the supplier to let them know there were no restrictions to stop deliveries. Parcel came * days later.
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Hermes.com

Track an Order issue
Reported by GetHuman-j_doe
Dec 14th, 2019 - 2 years ago
Not resolved
GetHuman-j_doe shared how to fix
Seen by 14 customers so far
Similar issue to 25693 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman-j_doe started working on this issue
Dec 14th, 2019 8:56am
GetHuman-j_doe indicated the issue is not fixed yet.
Dec 14th, 2019 6:37pm
GetHuman-j_doe confirmed the issue is fixed. Hooray!
Dec 15th, 2019 12:37pm
GetHuman-j_doe confirmed the issue is fixed. Hooray!
Dec 15th, 2019 12:37pm
GetHuman-j_doe indicated the issue is not fixed yet.
Dec 15th, 2019 12:37pm
GetHuman-j_doe confirmed the issue is fixed. Hooray!
Dec 15th, 2019 12:38pm
GetHuman-j_doe confirmed the issue is fixed. Hooray!
Dec 15th, 2019 3:36pm
GetHuman-j_doe indicated the issue is not fixed yet.
Dec 20th, 2019 10:53am

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