My parcel has still not been located despite multiple attempts to resolve the issue. It is disgraceful that Hermes have denied all responsibility

I received an email on ******** stating that my package had been securely delivered to my neighbour as I was not in. The email stated that house number it had been delivered to and the signature. On speaking to my neighbour they informed me that they had never received the package and that the signature wasn't of anyone living at that address. I have checked with several other neighbours and they all state that they have not received a package for me. I have paid for an item that I have not received. I also did not receive a card through the door either.