My parcel has still not been located despite multiple attempts to resolve the issue. It is disgraceful that Hermes have denied all responsibility

GetHuman-nikkifol's Missing Item issue with Hermes.com from December 2019

Help with my Hermes.com issue
First: share to improve GetHuman-nikkifol's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-nikkifol may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman-nikkifol's own words
I received an email on ******** stating that my package had been securely delivered to my neighbour as I was not in. The email stated that house number it had been delivered to and the signature. On speaking to my neighbour they informed me that they had never received the package and that the signature wasn't of anyone living at that address. I have checked with several other neighbours and they all state that they have not received a package for me. I have paid for an item that I have not received. I also did not receive a card through the door either.

GetHuman-nikkifol did not yet indicate what Hermes.com should do to make this right.

How GetHuman-nikkifol fixed the problem

We are waiting for GetHuman-nikkifol to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Hermes.com

Missing Item issue
Reported by GetHuman-nikkifol
Dec 12th, 2019 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 24967 others
0 customers following this

Timeline

GetHuman-nikkifol started working on this issue
Dec 12th, 2019 12:13pm
GetHuman-nikkifol indicated the issue is not fixed yet.
Dec 12th, 2019 4:47pm
GetHuman-nikkifol indicated the issue is not fixed yet.
Dec 12th, 2019 8:37pm
GetHuman-nikkifol indicated the issue is not fixed yet.
Dec 12th, 2019 8:39pm
GetHuman-nikkifol indicated the issue is not fixed yet.
Dec 14th, 2019 8:12am
GetHuman-nikkifol indicated the issue is not fixed yet.
Dec 15th, 2019 8:46pm