I am not happy, your website says it is at the local parcel depot, and it's on it's way to me, the parcel is a xmas present and I need delivery asap

GetHuman-brianinm's customer service issue with Hermes.com from December 2019

Help with my Hermes.com issue
The issue in GetHuman-brianinm's own words
Receive a parcel intended as a xmas present ... My parcel is still missing, now ** days, from *****@***.com,*Tracking number,****************,*Chatline is****** ******,
It's over ** days now,
Deliver my package as agreed
A long time, on an off.
I've tried everything all to no avail
How GetHuman-brianinm fixed the problem
I went to th Hermes local office with my complaint and put my case to the girls on reception who agreed to sort the problem for me by contacting the right people which I was unable to do , they got me a full refund, which I am grateful for, as to what happened to my parcel I can only assume it has disappeared into cyberspace, it's a big relief to me now its resolved, well done reception girls at Hermes, Morley branch, and merry xmas to all.
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Hermes.com

Your parcel delivery service
Customer service issue
Reported by GetHuman-brianinm
Dec 12th, 2019 - 2 years ago
Fixed
GetHuman-brianinm shared how to fix
Seen by 13 customers so far
Similar issue to 24850 others
0 customers following this
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Timeline

GetHuman-brianinm started working on this issue
Dec 12th, 2019 9:43am
GetHuman-brianinm confirmed the issue is fixed. Hooray!
Dec 12th, 2019 4:24pm
GetHuman-brianinm confirmed the issue is fixed. Hooray!
Dec 12th, 2019 4:24pm
GetHuman-brianinm shared this issue with others over email
Dec 13th, 2019 9:59am
GetHuman-brianinm confirmed the issue is fixed. Hooray!
Dec 13th, 2019 10:10am
GetHuman-brianinm confirmed the issue is fixed. Hooray!
Dec 13th, 2019 10:19am
GetHuman-brianinm confirmed the issue is fixed. Hooray!
Dec 13th, 2019 10:20am

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