When my jd order was placed by a jd cashier by mistake he typed in wrong door number w...

GetHuman-asgharri's customer service issue with Hermes.com from December 2019

Help with my Hermes.com issue
The issue in GetHuman-asgharri's own words
When my jd order was placed by a jd cashier by mistake he typed in wrong door number which was my neighbour's. So on d day I recieved a mesage from hermes to say my parcel will b delivered between *-*,pm do I decided to keep a lookout for d driver to collect my parcel but I missed him. He came to my neighbour's house wid my parcel as my neighbour didnt place an order he didnt accept d parcel or sign for anything but I checked parcel status and it said its been delivered at *.**pm and signed for I went asked my neighbour he said he didnt receive a parcel of sign for it he said d delivery driver took d parcel back wid him. I wud like to no what's happened to my parcel do you still hav it and if you do can it be delivered to me as the contents are my boys Christmas presents

GetHuman-asgharri did not yet indicate what Hermes.com should do to make this right.

How GetHuman-asgharri fixed the problem
I complained to customers service of d store I placed my order with they said they will look into it as my parcel is listed as missing and they emailed.me a missing claim form which I filled in and email it bak to them and * days later my parcel was redeliverd to me by hermes
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Hermes.com

Customer service issue
Reported by GetHuman-asgharri
Dec 12th, 2019 - 2 years ago
Fixed
GetHuman-asgharri shared how to fix
Seen by 7 customers so far
Similar issue to 24799 others
0 customers following this
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Timeline

GetHuman-asgharri started working on this issue
Dec 12th, 2019 7:31am
GetHuman-asgharri confirmed the issue is fixed. Hooray!
Dec 15th, 2019 3:42pm
GetHuman-asgharri indicated the issue is not fixed yet.
Dec 15th, 2019 3:43pm
GetHuman-asgharri confirmed the issue is fixed. Hooray!
Dec 15th, 2019 3:43pm
GetHuman-asgharri indicated the issue is not fixed yet.
Dec 15th, 2019 3:43pm
GetHuman-asgharri confirmed the issue is fixed. Hooray!
Dec 15th, 2019 3:44pm

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