Tracking **************** has been sent with the wrong address. My address is * Plas Ca...

GetHuman4078755's Change Address issue with Hermes.com from December 2019

Help with my Hermes.com issue
The issue in GetHuman4078755's own words
Tracking **************** has been sent with the wrong address. My address is * Plas Cadwgan, Penllergaer, Swansea Sa**AZ and not Pontardulais Road Retail Park. I have tried to change the address and did select Argos Unit * as l couldn’t enter the correct address. I have contacted the sender who said they cannot help as the item is in transit. I didn’t enter this address it was not my mistake. I am concerned the parcel will go missing l am in Spain at the moment but my wife is home. If you cannot divert it please send back and l hopefully can start again Regards Clive Wynne-Hughes. I am a regular customer you should have my details.

GetHuman4078755 did not yet indicate what Hermes.com should do to make this right.

How GetHuman4078755 fixed the problem
The address was wrongly entered by PayPal and my efforts to get it changed were unsuccessful* I have now had an opportunity to visit Argos and the parcel was there although they only do collect for eBay they had put it one side. You have done all you can to assist and I thank you for your follow up. This has been resolved.
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Hermes.com

Change Address issue
Reported by GetHuman4078755
Dec 11th, 2019 - a year ago
Fixed
GetHuman4078755 shared how to fix
Seen by 6 customers so far
Similar issue to 24642 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman4078755 started working on this issue
Dec 11th, 2019 4:20pm
GetHuman4078755 indicated the issue is not fixed yet.
Dec 12th, 2019 8:29am
GetHuman4078755 indicated the issue is not fixed yet.
Dec 12th, 2019 8:57am
GetHuman4078755 confirmed the issue is fixed. Hooray!
Dec 16th, 2019 12:35pm

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