I am expecting a parcel from Debenhams which is to be delivered by Hermes. On Thursday...

GetHuman4077529's Missing Item issue with Hermes.com from December 2019

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The issue in GetHuman4077529's own words
I am expecting a parcel from Debenhams which is to be delivered by Hermes. On Thursday * December **** I received an email advising that delivery was to be made that day. However this is now Wednesday ** December **** and I have still nor received my parcel, despite receiving an e-mail each day up until Monday * December commenting that the parcel is with the courier. I have had no update on the situation since Monday. I am utterly disappointed in the service provided. The parcel concerned was a birthday present for a person whose birthday is now past. I will be contacting Debenhams to advise on the situation and advise them that I would not order from them again on-line in the future. please update me on the current status of my parcel immediately.

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Hermes.com

Missing Item issue
Reported by GetHuman4077529
Dec 11th, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 24463 others
0 customers following this

Timeline

GetHuman4077529 started working on this issue
Dec 11th, 2019 12:21pm
GetHuman4077529 indicated the issue is not fixed yet.
Dec 12th, 2019 12:50pm
GetHuman4077529 indicated the issue is not fixed yet.
Dec 12th, 2019 12:50pm
GetHuman4077529 indicated the issue is not fixed yet.
Dec 12th, 2019 12:53pm
GetHuman4077529 indicated the issue is not fixed yet.
Dec 12th, 2019 12:53pm
GetHuman4077529 indicated the issue is not fixed yet.
Dec 12th, 2019 12:53pm

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