Hermes.com Customer Service Issues

Archive 39

The following are issues that customers reported to GetHuman about Hermes.com customer service, archive #39. It includes a selection of 20 issue(s) reported December 3, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I sent an item to a customer on November 28, [redacted]. Despite tracking showing it was delivered and signed for on December 1, [redacted], the customer claims not to have received it, and the signature doesn't match. The 16-digit tracking number is [redacted][redacted]. Please investigate whose signature it is as the customer denies it, checked with neighbors, and found no one received the parcel. I ask Hermes to look into this and if unresolved, I request a refund. Best regards, Kevin Shaw.
Reported by GetHuman3502488 on الثلاثاء ٣ ديسمبر ٢٠١٩ ١٨:٠٤
Hello, To the individual handling this matter, I have not received any attempt for the delivery of my parcel, despite being at home with the buzzer activated. I am concerned about the status of my parcel (Parcel number: [redacted][redacted]). Communication with your company has been futile, leading to further frustration. The delivery was already delayed once, and now this lack of attempted delivery adds to the inconvenience. No calling card has been left either. I request that my parcel be delivered before noon tomorrow. Best regards, Natasha P.
Reported by GetHuman4034221 on الثلاثاء ٣ ديسمبر ٢٠١٩ ١٨:٠٦
I have been eagerly awaiting the delivery of my Topman item by Hermes for several days now. Each day, I receive emails and texts from them assuring me that my package is out for delivery and will arrive between 5 and 9pm. However, as 5 or 6pm approaches, I receive another notification stating that the courier is unable to make it that day and that they will update me on the next delivery attempt. It's frustrating that they seem to be shirking their responsibilities and leaving me hanging. The situation is very disappointing. I have reached out to Topman for assistance, but the issue remains unresolved.
Reported by GetHuman4034298 on الثلاثاء ٣ ديسمبر ٢٠١٩ ١٨:١٦
Hello, I am inquiring about my package with tracking number [redacted][redacted]. According to the online tracking information, it was delivered and signed for on November 30th. However, neither I nor my family members received the parcel, and my neighbors also confirmed they did not receive it. I am unsure of the delivery location and have reached out to the company and Herms for assistance but have not received any response yet.
Reported by GetHuman-yaqinedr on الثلاثاء ٣ ديسمبر ٢٠١٩ ١٨:٤٣
I need assistance with tracking a husky teddy bear measuring 80cm tall, with tracking number [redacted][redacted]. Unfortunately, the item was sent to the wrong depot. After being assured it would be resolved in 24 hours, I have not received any updates. I was promised an email with the parcel's location, but it has been almost 48 hours, and I am still waiting anxiously. My name is Kim Wheeler, residing at 15 Summerhouse Grove, Darlington, DL3 8UE. Please prioritize locating my parcel and ensure more responsible handling of it in the future. Thank you.
Reported by GetHuman4034613 on الثلاثاء ٣ ديسمبر ٢٠١٩ ١٨:٥٩
Yesterday, I reached out to Debenhams because my delivery address was incorrect. They updated it and contacted Hermes. Today, I got a text from Hermes saying the item was delivered, but to the wrong house. I checked with the residents but they didn't have it, even though Hermes claims it was signed for. This situation has been incredibly stressful, and I am disappointed. I need the item, which was a birthday present for my mother, as soon as possible. I won't be using Hermes again after this troubling experience.
Reported by GetHuman-to_cool on الثلاثاء ٣ ديسمبر ٢٠١٩ ٢٠:٠٩
I'm having difficulties with Hermes deliveries because they only rely on the postcode and fail to include the full address on the parcel. My postcode area encompasses a new retirement village, and there are multiple apartments with the same number within the complex. Despite living at 10 The Orchard, there are at least two other apartments with the same number in different areas. Recently, a parcel meant for me was mistakenly delivered to Orchard House several miles away in another part of Evesham. Thankfully, a kind resident there managed to track me down in the directory and deliver the parcel to me. This situation could be avoided if Hermes used the full address for deliveries.
Reported by GetHuman4035445 on الثلاثاء ٣ ديسمبر ٢٠١٩ ٢٠:٤٧
My parcel has gone missing, and someone fraudulently signed for it on December 1st, [redacted]. The signature does not resemble mine. I am left-handed and do not write in that manner. I am dissatisfied with the service and demand to know who falsely signed for my package. The tracking number is [redacted][redacted]. I am feeling unwell due to this upsetting situation. The response time of 24 hours is unacceptable, and I am unable to reach anyone for help. I request my parcel be found and delivered promptly. I also seek £60 as compensation for the distress caused. If this matter is not resolved by Friday, I will escalate it further. The handling of this issue by the company is appalling and disrespectful to customers.
Reported by GetHuman4036118 on الثلاثاء ٣ ديسمبر ٢٠١٩ ٢٢:٣٥
I received an email on Monday afternoon stating that my delivery was signed for at my home address by me. However, I was at work at that time and did not sign for any package. My household members also confirmed that they did not receive any delivery. I have checked with my neighbors as well. It is urgent to investigate this matter as the parcel is a birthday gift and required by the 10th of December. Thank you.
Reported by GetHuman-wickebs on الأربعاء ٤ ديسمبر ٢٠١٩ ٠٧:١٨
I have a parcel from Superdry being held by my local courier for delivery today. Unfortunately, I won't be able to receive it at my hostel. Can the courier drop it off at the Superdry store in Cambridge at 9 Petty Cury, CB2 3NE, or at the ParcelShop in Mill Road Supermarket at 28 Mill Road, CB1 2AD instead? The tracking number for the parcel is [redacted][redacted].
Reported by GetHuman4038049 on الأربعاء ٤ ديسمبر ٢٠١٩ ٠٨:١١
I am frustrated as this is the second time my package was supposedly delivered and signed for, yet I have not received it. Unfortunately, no information was left regarding who received it. This level of service raises concerns about using this courier again. I feel upset about this situation and would appreciate if this could be investigated promptly. I believe in receiving my orders without having to search my neighborhood for them. The tracking number for the undelivered parcel is [redacted][redacted]. My address, 17 Derbyshire Green in Stretford, is a block of flats. If the package was left in a different flat, I would like to know the details necessary to locate it.
Reported by GetHuman-lefkipit on الأربعاء ٤ ديسمبر ٢٠١٩ ٠٨:٤٠
I am experiencing an issue with my delivery. The package was signed for and delivered to the wrong address. According to the tracking information, it shows my address, but the package hasn't arrived. No one has approached my door, and I haven't missed any visitors due to having a dog at home. The reference number for this delivery issue is [redacted][redacted]. I have been unable to reach anyone via phone, and it is becoming frustrating. The delivery is a mattress for my son's room, which has been all set up and decorated in anticipation of it. If the package has been opened, I will not accept it. My contact number is [redacted]7. I am eager for this matter to be resolved promptly today. Thank you.
Reported by GetHuman4038113 on الأربعاء ٤ ديسمبر ٢٠١٩ ٠٨:٤٢
On the 29th of November, a parcel was supposedly delivered to me. I found delivery card #[redacted]8 indicating the parcel was left by my outdoor snowman. However, upon checking, I found nothing there. I thoroughly searched the garden but to no avail. I've been attempting to reach out for several days, using live chat and even calling, but the responses seem automated, and I haven't made any progress. I saw a photograph from the live chat showing where the parcel was supposedly left, but I'm certain there was nothing behind my snowman. I am unsure about the contents of the delivery. How can we resolve this issue? Thank you.
Reported by GetHuman4038150 on الأربعاء ٤ ديسمبر ٢٠١٩ ٠٨:٥٩
Hello, I placed an order for a replacement laptop battery from [redacted] on 30/11/19. On Sunday, they provided me with a Hermes tracking number and a link. When I clicked on the link, it showed a different tracking number which I entered on The Hermes website. I later found out that the parcel was delivered and signed for yesterday, but it was not signed by me. The driver also did not ring my doorbell at 15:02 as claimed. The original tracking number is not yet in the Hermes system. I have tried reaching out to the battery company, but they are hard to contact, much like Hermes, as there is no contact number available. I sent them an email, but they mentioned there will be a 24-hour delay in response. Any help in resolving this situation would be greatly appreciated. Best regards, J.R.
Reported by GetHuman-jhnrolfe on الأربعاء ٤ ديسمبر ٢٠١٩ ٠٩:٢٩
I ordered a package from boohoo last night with next-day delivery, and I got an email from myHermes saying there's a 24-hour delay. I'm going on holiday tomorrow and need the delivery today. I paid for the fast service and really need the parcel today. I can pick it up or wait for an evening delivery slot, but I need it urgently.
Reported by GetHuman-rmerr on الأربعاء ٤ ديسمبر ٢٠١٩ ٠٩:٤٣
I received a notification from Hermes stating that my parcel was delivered yesterday at exactly 4:24 p.m. They claim to have a signature as proof, but the signature is unreadable and not linked to any specific name. Strangely, the GPS location is accurate. Both my husband and I were at home at the specified time, and our neighbors do not have the parcel either. No delivery note was left for us. The tracking number provided by Hermes is 8[redacted] 0[redacted]. I would appreciate any assistance with this issue. Thank you, Margaret D.
Reported by GetHuman4038252 on الأربعاء ٤ ديسمبر ٢٠١٩ ٠٩:٤٩
I am feeling very frustrated at the moment. I paid for two-day express delivery and was expecting my item yesterday. It has now been two days and the package has not arrived. I even took time off work to wait for it between 5-9pm, as per the tracking information, but it never showed up. If Hermes was unable to manage the delivery within the specified time, they should not have offered that service. I am now out of money and still eagerly awaiting the arrival of my item. The tracking number I have is [redacted] and I go by the name Terry C.
Reported by GetHuman4038270 on الأربعاء ٤ ديسمبر ٢٠١٩ ٠٩:٥٥
I need assistance tracking my parcel. It was delivered to the wrong address and signed for by someone unknown to me. Despite receiving an email from Hermes stating that the item was delivered, it never reached me. I request to be connected with the delivery driver. The tracking number for the parcel is 1[redacted][redacted]. I've encountered similar issues with Hermes previously, resulting in financial loss, which I hope to avoid this time. Customer service is unresponsive as calls go unanswered, contrary to the stated Monday to Friday 8 am to 8 pm operating hours. Your help in resolving this matter is highly appreciated.
Reported by GetHuman-azzurra on الأربعاء ٤ ديسمبر ٢٠١٩ ١٠:٢٦
On December 1st, I was told the delivery would take 24 hours, but it's been a week since I placed the order. I made a mistake by not providing my complete address. Here is my tracking number: [redacted][redacted]. My name is Karl Toth, and the correct address is 16 Elizabeth Court, Hampton Road, Teddington TW11 0JS.
Reported by GetHuman-owenspau on الأربعاء ٤ ديسمبر ٢٠١٩ ١٠:٣٨
Dear Customer Support, I am writing to request your assistance regarding a delivery issue. The tracking information on my app indicates that a delivery was attempted, but I have CCTV footage showing that no delivery was made today or yesterday. I reside at 27 NR6 6JL and can verify through my surveillance cameras that no delivery attempts were made. I kindly ask for your help in locating my parcel and resolving this matter promptly. I appreciate your attention to this issue and look forward to your response via email. Thank you for your assistance in ensuring my deliveries reach the correct address. Best regards, I.
Reported by GetHuman-juliafit on الأربعاء ٤ ديسمبر ٢٠١٩ ١٠:٥١

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