Hi you delivered my parcel today at **.** and when I got home at **.** the parcel wasn...

GetHuman4026164's customer service issue with Hermes.com from December 2019

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The issue in GetHuman4026164's own words
Hi you delivered my parcel today at **.** and when I got home at **.** the parcel wasn’t there. You emailed me at **.** to say my parcel would be delivered between **am and **.** . I waited in until **.** for a delivery time then didn’t think it was coming . The parcel cost me £** and because I didn’t get any confirmation that the parcel was coming today I popped out . I find this unexceptable and will be contacting the company i bought the goods from . What is Hermes prepared to do about this?. I have tried to call several numbers on the web site including your head office that states they are now closed and that their opening times are until *pm.

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Hermes.com

Customer service issue
Reported by GetHuman4026164
Dec 2nd, 2019 - a year ago
Not resolved
Seen by 16 customers so far
Similar issue to 20592 others
0 customers following this

Timeline

GetHuman4026164 started working on this issue
Dec 2nd, 2019 5:02pm