Hi you delivered my parcel today at **.** and when I got home at **.** the parcel wasn...

GetHuman4026164's customer service issue with Hermes.com from December 2019

Help with my Hermes.com issue
First: share to improve GetHuman4026164's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4026164 may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman4026164's own words
Hi you delivered my parcel today at **.** and when I got home at **.** the parcel wasn’t there. You emailed me at **.** to say my parcel would be delivered between **am and **.** . I waited in until **.** for a delivery time then didn’t think it was coming . The parcel cost me £** and because I didn’t get any confirmation that the parcel was coming today I popped out . I find this unexceptable and will be contacting the company i bought the goods from . What is Hermes prepared to do about this?. I have tried to call several numbers on the web site including your head office that states they are now closed and that their opening times are until *pm.

GetHuman4026164 did not yet indicate what Hermes.com should do to make this right.

How GetHuman4026164 fixed the problem

We are waiting for GetHuman4026164 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman4026164
Dec 2nd, 2019 - a year ago
Not resolved
Seen by 16 customers so far
Similar issue to 20592 others
0 customers following this


GetHuman4026164 started working on this issue
Dec 2nd, 2019 5:02pm