Had an email to say my parcel had been delivered and signed for at my address. I haven...

GetHuman4025398's customer service issue with Hermes.com from December 2019

Help with my Hermes.com issue
The issue in GetHuman4025398's own words
Had an email to say my parcel had been delivered and signed for at my address. I haven’t signed for anything- I’ve been at work all morning- where’s my parcel??

GetHuman4025398 did not yet indicate what Hermes.com should do to make this right.

How GetHuman4025398 fixed the problem
Hermes were difficult to contact regarding this. I phoned and the phone line advised me to email!! So annoying and extra stress that wasn’t needed! Hermes self signed for my parcel and left it in a neighbours garden- without even a note to say where it was. So disappointing
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Hermes.com

Customer service issue
Reported by GetHuman4025398
Dec 2nd, 2019 - a year ago
Fixed
GetHuman4025398 shared how to fix
Seen by 4 customers so far
Similar issue to 20523 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman4025398 started working on this issue
Dec 2nd, 2019 3:41pm
GetHuman4025398 confirmed the issue is fixed. Hooray!
Dec 2nd, 2019 8:27pm
GetHuman4025398 confirmed the issue is fixed. Hooray!
Dec 2nd, 2019 8:28pm
GetHuman4025398 confirmed the issue is fixed. Hooray!
Dec 3rd, 2019 12:05am

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