Hermes.com Customer Service Issues

Hello, I am anticipating a delivery from Sports Direct that was scheduled to arrive yesterday between 5:00 PM and 7:00 PM. Despite checking the tracking information repeatedly, nothing arrived. The tracking was last updated at 11:03 PM with an apology promising delivery today, but no specific time was given. As of now, the tracking indicates that my items are still at the depot. It is now 2:25 PM, I have been home all day, but there is no estimated delivery time provided. Any helpful updates would be welcomed. Regards, Tony.

I received an email and a text notification that my parcel had been delivered. However, I was home all day and knew no delivery had been attempted. A photo was provided as proof of delivery, but it was clear the parcel was not left at the correct address or house number. Thankfully, a kind individual found it and brought it to me, explaining that Hermes had tossed it over his fence and falsely documented it as delivered in his garden. This is not an isolated incident; previously, parcels were left by the bin in the street with a fake signature from my son. These actions by Hermes are unacceptable, and I urge the company to address this issue promptly. I am eager to learn what measures will be taken to ensure their staff complies with proper delivery procedures.

I was expecting to receive two parcels with the tracking order [redacted][redacted]. The delivery driver informed me that one of the parcels was damaged and sent back to the depot, possibly in Southampton, to be resealed. I have not received any confirmation about the redelivery of this package containing items valued at about £[redacted]. I'm worried since it seems to have been misplaced, and I need to know its current location. Could you kindly update me on the status of this parcel? Just to clarify, I have only received one out of the two packages in the shipment. Thank you. Best regards, Terry H.

I'm reaching out for assistance regarding my undelivered parcel. I placed an order through Facebook, and it was supposedly delivered on November 11th to my work address at Saltaire Medical Practice on Richmond Road in Shipley, postcode BD18 4RX. The package was signed for, but upon checking my email and consulting with my coworkers, none of us recognizes the signature. This parcel is a Christmas gift for my grandson, making this situation very disappointing. Deliveries should require a full name along with the signature, which was not the case here. I have already contacted the retailer, who suggested reaching out to you about the delivery issue. It would be helpful if there were options for individuals without internet access to speak with someone directly over the phone. My tracking number is [redacted][redacted].

I have not received my parcel. I ordered through Facebook, and it was supposed to be delivered to my work address at Saltaire Medical Practice on Richmond Road, Shipley, BD18 4RX, on the 11th of November. It seems like the parcel was signed for, but I have checked my email and asked all my colleagues, and no one recognizes the signature. I am disappointed as this was a Christmas present for my grandson. The parcel should have required a full name in addition to a signature. I have reached out to the retailer, who suggested I contact you about the delivery. The lack of internet access makes this service challenging, and it would be helpful to have a telephone option for assistance. My tracking number is [redacted][redacted]. I am eager to speak with someone urgently today if possible.

Parcel ID: [redacted][redacted] Dear R. Bennett, We appreciate your recent booking with us and the use of MyHermes for your parcel delivery. Regrettably, it has come to our attention that the size of your parcel exceeded the declared dimensions for the Small service. Despite the initial declaration as "Small," upon measurement by MyHermes, the parcel's actual size was larger, falling within the "Medium" pricing tier. As a result of this discrepancy, an additional charge has been applied, including a handling fee for the processing involved in rectifying the misdeclaration. To address this issue, a payment of £3.50 + VAT is required for the underpayment. You can settle this amount promptly using the provided link. We understand the importance of clarity in such situations and are here to assist. If you have any further inquiries or require clarification regarding the parcel size classification and charges, please feel free to reach out. Warm regards, Richard Bennett

I am extremely disappointed with the service provided by HERMES. My parcel with tracking number [redacted][redacted] went missing after I dropped it off on Saturday, November 9, [redacted]. Despite paying for 24-hour delivery and purchasing £[redacted] insurance for the Samsung Galaxy S7 valued at £[redacted], my parcel was lost. I tried contacting customer service four times today, only to have the calls abruptly disconnected each time. HERMES dismissed my claim for a refund despite the evidence of the missing parcel. I contacted E.bay, who advised me to refund the buyer out of my own pocket due to HERMES' failure to acknowledge the lost parcel. I am left without my phone, out of pocket, and utterly disappointed with HERMES' unethical conduct. I am now pursuing legal action through an ombudsman to reclaim my money from HERMES.

I was expecting a delivery on Saturday between 7 and 9. However, I received a text at 5:11 PM saying the package was delivered and signed for, which isn't true. I suspect fraud and have involved the police. I have been trying to contact customer service without success. This situation is unacceptable, and I demand immediate resolution. Thank you for your attention to this matter.

I am eagerly awaiting a parcel from Hermes for my autistic son. The driver claimed we were not home and couldn't locate our address, which puzzles me as a Hermes driver named Mr. GARY Furlong successfully delivered a package last week. I believe the missing parcel might be in the Hermes system, possibly in Wrexham. I just want my stressed autistic son to receive his parcel at 15 Caithness Gardens, Prenton Hall Road, Prenton, Wirral CH43 3DN. The name on the parcel is Thomas Francom, and I am his father, D. Francom. Any assistance in expediting the delivery would be greatly appreciated.

I am having an issue with Hermes regarding the delivery of my parcel. According to the tracking information, it was supposedly delivered to me on Tuesday, 5th November [redacted] at 13:03 by my local courier. However, I received a text saying it was left in my porch, which I don't have. The courier also sent a photo showing the parcel outside a front door that is not mine or my neighbors'. The tracking number for the parcel is [redacted][redacted]. I have visited the local drop-off point twice, but the staff promised to investigate and call me back, which hasn't happened. Attempts to contact Hermes over the phone have been futile as it's just a recorded message. I am frustrated and concerned about the whereabouts of my missing parcel.

I have been trying since yesterday morning to contact Hermes. I want my parcel delivered to my address. The issue is that your contact info is missing my house number. When you emailed me, my full address was included. I spoke to The Works last night, and they confirmed that they provided you with the complete address. I get deliveries from Hermes weekly. Yesterday, my wife saw the courier outside our house, but they drove off after waiting for 4 minutes without getting out of the van. Both emails you sent today still have my house number, number 7, missing. Could you please deliver it today? Regards, Mr. A. Bell

On September 11, [redacted], I placed an order with Urban Outfitters for 3 items. I received a shipping confirmation stating that the items would arrive in two separate packages on November 12, [redacted]. One package arrived, but the other has not. When I track my order online, it says the undelivered package has been delivered and signed for, which is incorrect. Similarly, the tracking information for the delivered package states it has not been delivered, which is also incorrect. I believe there has been a mix-up between the two packages. The tracking numbers are [redacted][redacted] (undelivered) and [redacted][redacted] (delivered). I am looking for assistance in determining when my missing package will be delivered. Thank you.

Hello, I am inquiring about my parcel with reference number [redacted][redacted]. Yesterday, I was notified that the delivery would be made between 4 pm and 8 pm, but it did not arrive. I live in an apartment complex and there was no delivery card in the mailbox or parcel inside. The message from Hermes states that an attempted delivery was made at 10:29 PM, but I did not receive any contact or notice. I have faced issues with Hermes in the past and I am worried about this situation. Today, I have not received any information regarding rescheduling or the parcel's whereabouts. When I called earlier, the online information claimed the parcel was delivered, but it was not received by me. I am eager to resolve this matter promptly.

I am feeling frustrated after a recent delivery experience. I was at home waiting for a parcel, and when the delivery person arrived, they left without delivering it. I followed the driver to a neighbor's house where I saw them attempting to put a package in the bin. I confronted them and asked about my parcel, which they initially couldn't locate until finding it in their van. I am concerned about the safety of leaving packages in gardens or bins where they could be easily stolen. It's worrying that valuable items are being left outside unprotected. I have reservations about future deliveries from this service as it seems the drivers may not take proper care of packages. I wish there was a way to contact customer service directly to address these issues and improve the service overall.

I need to update the delivery address for parcel number [redacted][redacted]. Originally addressed to Will Cousins at Select Convenience Bargain Booze, [redacted]-[redacted] Bolton Road, Salford M6 7GU, it now needs to go to Will Cousins c/o 11 Venesta Ave, Salford M6 8FE. I've tried unsuccessfully online, on the phone, and through live chat for 2 hours, going in circles. I attempted to change it but was informed the parcel is damaged and being repacked. Please confirm if there will be an additional charge for this address change. This matter is urgent. Thank you.

I need assistance with my delivery number [redacted]4. My parcel was thrown over my 6-foot fence, which has a sign saying "dogs running free." Unfortunately, my dogs tore open the package and ingested 14 sachets of rat poison, leading to a costly vet visit totaling £[redacted]. I am concerned about possible long-term health effects on my pets and the dangerous scenario if children had found it instead. This incident has been both upsetting and expensive, prompting me to suggest alternative delivery methods such as asking a neighbor or placing items in bins. Please contact me at [redacted]8 to discuss this matter further, as I have been unable to reach a human representative by phone. If I am unavailable, kindly leave a contact number for me to return your call. Thank you.

We had 2 attempted deliveries for our parcel while we were away. The first attempt was on 01/11/[redacted] with barcode reference [redacted]1, and the second was on 02/11/[redacted] with barcode reference [redacted]8, both under the contact name of John with the phone number [redacted]. Despite our efforts to contact John and resolve the issue, he has not responded. The tracking information states there were 3 delivery attempts, including one on 05/11/[redacted], even though only 2 were made. This is the third time Hermes has falsely claimed delivery attempts, causing us inconvenience and frustration. Dealing with retailers to rectify these errors is not ideal, especially considering similar complaints about Hermes delivery services in online reviews. Trustworthy staff are needed to handle deliveries correctly, so customers don't have to deal with these issues independently.

Hello, I need assistance with a recent delivery issue. The delivery number is [redacted][redacted], and it was delivered on Thursday, 14/11/[redacted]. The customer informed me that the guitar they received was damaged and even sent a photo showing the damage. When I asked them to check the box for any signs of damage, they claimed they could not see it. I explained to them that as per our website policy, they must keep the box for photo evidence of any damage. Surprisingly, within 10 minutes, the customer mentioned they had already disposed of the box. Without the original box, we cannot accept any claim for damage. Despite my advice, the customer remains unable or unwilling to provide the box. I encountered difficulties finding the correct contact information to address this issue. Personally, I suspect that the customer may have inspected the guitar outside immediately after delivery. The damage, while not affecting playability, is quite noticeable and should have been easily observed. The customer’s swift disposal of the box seems suspicious, especially after being informed about the necessity of keeping it for damage documentation. Any recommendations on how to handle this situation would be greatly valued. Thank you for your assistance, Andrew Webb.

I recently got an email notifying me that my package was delivered to my address, but I wasn't home to receive it. Someone signed for it, but I only recognize the first name and not the surname. I'm not familiar with anyone by that name in my neighborhood. No delivery slip was left. I tried calling the company, but they were already closed when I called at 4pm. The automated message mentioned their operating hours between 8am to 6pm. The tracking number for my package is [redacted][redacted]. Any help would be greatly appreciated.

While on holiday for the weekend, I left a note for the Hermes delivery person requesting the item to be delivered on Wednesday. Despite this, I received a notification that the package was left in an outbuilding, which I don't have. Upon seeing a photo suggesting it was placed beside my house, I asked my neighbor to check, but the parcel was not found. My neighbor even checked with other neighbors without success. The photo provided by the delivery person does not show the package where it was supposedly left. With tracking number [redacted][redacted], I am concerned about the misplaced delivery especially since I am away and unable to address the issue directly. It's frustrating after leaving clear instructions on my door.