It in my porch So I get a card through my door no knock just a card and i would know i have * dogs that dont ever miss the door. It just ticks left in porch and my porch is completely open fronted theres my front door then there's a big cupboard with my meters in and on the other side wooden slast with a window in it it's more to keep you dry while opening your front door. So what was left there was something left there why would you put a card through my letter box telling me you have left something for me !!! And I'm getting no help a reply to my multiple messages live chat and phoning that a joke. So help please Hermes !!!

GetHuman-kittyjoo's customer service issue with Hermes.com from October 2019

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The issue in GetHuman-kittyjoo's own words
Find out where my package is the Hermes said they had left in my porch ... I had a card put through my letter box on saturday saying item left in porch but there is nothing there. It's an open fronted porch too. The * number barcode is ********. The only email I can find gives a tracking number **************** but says delivered so I've got lots of orders I'm waiting on but l dont know who is delivering them all**My address is**** BlackBerry Lane *Briar Hill *Northampton *NN**QU **Kind Regards * Julie Jones
I would like what I should of recieved that your Hermes man left in my "porch" ! Or to explain why the card was put through my door if there was no parcel left in my porch as it stated.
I've tried to phone them but the number dont work I carn't find a number that that does work. I also spoke to the hermes guy when he delivered a parcel yesterday he said he normally delivers to me but in Saturday he had to go home sick and other people finished his round so he don't know about anything from Saturday when I received the card saying left in porch but nothing was there.
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Hermes.com

Hermes delivery
Customer service issue
Reported by GetHuman-kittyjoo
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 28128 others
0 customers following this
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Timeline

GetHuman-kittyjoo started working on this issue
Oct 28th, 2019 4:26pm
GetHuman-kittyjoo indicated the issue is not fixed yet.
Oct 29th, 2019 5:18pm
GetHuman-kittyjoo indicated the issue is not fixed yet.
Oct 29th, 2019 5:25pm
GetHuman-kittyjoo indicated the issue is not fixed yet.
Oct 29th, 2019 5:40pm
GetHuman-kittyjoo indicated the issue is not fixed yet.
Oct 29th, 2019 6:17pm
GetHuman-kittyjoo indicated the issue is not fixed yet.
Oct 31st, 2019 10:03pm
GetHuman-kittyjoo indicated the issue is not fixed yet.
Oct 31st, 2019 10:12pm
GetHuman-kittyjoo indicated the issue is not fixed yet.
Oct 31st, 2019 10:13pm
GetHuman-kittyjoo indicated the issue is not fixed yet.
Nov 1st, 2019 4:59pm

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