Cannot get any resolution to my problem

GetHuman3840809's customer service issue with Hermes.com from October 2019

Help with my Hermes.com issue
Before contacting them, items GetHuman3840809 may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman3840809's own words
Send a parcel that I have paid for but the web site didn’t put up the label to print ... I have been charged to sen a parcel but it is still coming up unpaid on my account, this happened twice
I have tried to get in contact on numerous occasions to no avail, I don’t know how you expect people to resolve any problems
Refund for * payments of £*.** out of my PayPal account .. £*.** in total , I have had to pay to send my parcel through Royal Mail
I have been an Hermes customer for a number of years
I have tried phoning on numerous occasions and emailed with no reply
How GetHuman3840809 fixed the problem

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Hermes.com

Send a parcel
Customer service issue
Reported by GetHuman3840809
Oct 28th, 2019 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 28061 others
0 customers following this

Timeline

GetHuman3840809 started working on this issue
Oct 28th, 2019 11:32am
GetHuman3840809 indicated the issue is not fixed yet.
Oct 28th, 2019 11:37am
GetHuman3840809 indicated the issue is not fixed yet.
Oct 28th, 2019 11:37am
GetHuman3840809 indicated the issue is not fixed yet.
Oct 28th, 2019 11:38am
GetHuman3840809 indicated the issue is not fixed yet.
Oct 28th, 2019 11:38am
GetHuman3840809 shared this issue with friends on Facebook
Oct 28th, 2019 11:39am
GetHuman3840809 indicated the issue is not fixed yet.
Oct 28th, 2019 5:58pm
GetHuman3840809 indicated the issue is not fixed yet.
Oct 28th, 2019 5:58pm
GetHuman3840809 indicated the issue is not fixed yet.
Oct 29th, 2019 9:11am
GetHuman3840809 indicated the issue is not fixed yet.
Oct 29th, 2019 11:08am
GetHuman3840809 indicated the issue is not fixed yet.
Oct 29th, 2019 12:22pm
GetHuman3840809 indicated the issue is not fixed yet.
Oct 29th, 2019 12:22pm
GetHuman3840809 indicated the issue is not fixed yet.
Oct 29th, 2019 12:22pm

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