*****************On your website, the above delivery is showing as delivered to my porc...

GetHuman3854809's Missing Item issue with Hermes.com from October 2019

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The issue in GetHuman3854809's own words
*****************On your website, the above delivery is showing as delivered to my porch. I do not have it.**After many phone calls, I managed to speak to the delivery driver who is called Debbie (phone ***** ******). She claims that she dumped the parcel outside my house, but it is no longer there. I have several issues with this –**There was someone in the house (if she even got the right address or actually did deliver the parcel as she claimed)*It has poured with rain all day today so if she did deliver it and left it outside, it would have got soaking wet.*My porch door was open, so she could have at least left it in the dry for me.*I have checked with all my neighbours and no one has my package.**I am speaking to Amazon to see what I should do, but I would like to complain about the rudeness and unhelpfulness I encountered from Debbie when I spoke to her.

GetHuman3854809 did not yet indicate what Hermes.com should do to make this right.

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Hermes.com

Missing Item issue
Reported by GetHuman3854809
Oct 30th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 28516 others
0 customers following this

Timeline

GetHuman3854809 started working on this issue
Oct 30th, 2019 4:40pm

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