Dear Sir * Madam,**I am writing to you to raise an issue about: Delivery**The issue tha...

GetHuman3797884's Missing Item issue with Hermes.com from October 2019

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The issue in GetHuman3797884's own words
Dear Sir * Madam,**I am writing to you to raise an issue about: Delivery**The issue that I have experienced was:**I had ordered a parcel to be delivered to my address through an online retailer. I had paid express shipping for this item to be delivered to me however, I was not in the flat when the parcel had been delivered. All the details including my address were correct when I had purchased it online, but unfortunately one of your courier delivery personel had made a mistake and delivered it to the wrong address. I know it is the wrong address because the picture that showed the parcel had been received, the door was not my door. I do not recognize that door in the picture and now I have no information as to the parcel or where I should look for it.**It occurred on: ************This meant that this situation really frustrates me as I had paid extra to receive it the next day and had paid alot of money for the parcel in general. Now I have no information on its whereabouts.**I would like a refund for this item or I would like to get in contact with whoever was responsible in delivering the item so that they can tell me where the lost item is.**I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.**Yours faithfully,**Caroline Zuski**Parcel reference number *****************flat *** ***-*** Oakley Street, Chelsea*London Chelsea*SW* *NR

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Hermes.com

Missing Item issue
Reported by GetHuman3797884
Oct 20th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 26852 others
0 customers following this

Timeline

GetHuman3797884 started working on this issue
Oct 20th, 2019 12:50pm

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