Please can someone call me and explain why you are saying that I was not home when I wa...

GetHuman3788520's customer service issue with Hermes.com from October 2019

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The issue in GetHuman3788520's own words
Please can someone call me and explain why you are saying that I was not home when I was, and I was sitting on a chair by the front door, and purposely waiting for the parcel to arrive, so I would not miss it. I needed the new suit for an event tonight. *Also there was no card saying anyone came!!!! In addition, I have a dog who would have barked loudly if anyone even approaches my house. **Please telephone me and explain. I need to know when I will receive my new suit. **I think the problem lies with your driver. My house is a corner house in a cup-de-sac, so you have to park the van in the back, and ,then, walk a distance around my house to the front door. You driver clearly did not walk around, or could not find my front door. **Also I did leave instructions to leave my parcel with my neighbour at number ** Mill View, if I was out. **I would also like a telephone number to contact Hermes Customer Service. I am very unhappy my new suit*parcel was not delivered today as promised. **Regards,**Rebecca Neilson

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Hermes.com

Customer service issue
Reported by GetHuman3788520
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 26583 others
0 customers following this

Timeline

GetHuman3788520 started working on this issue
Oct 18th, 2019 2:59pm

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