I have done as you suggested and called your **** number only to be told your busy. I h...

GetHuman3787806's Missing Item issue with Hermes.com from October 2019

Help with my Hermes.com issue
The issue in GetHuman3787806's own words
I have done as you suggested and called your **** number only to be told your busy. I hope your busy looking for my parcel that has not be left here, with a forged signature. *Please can you get back to me ASAP on *********** or ***********. *Many thanks. Mrs Gernonn

GetHuman3787806 did not yet indicate what Hermes.com should do to make this right.

How GetHuman3787806 fixed the problem
I’ve realised this evening, that not being able to call a person and speak direct to explain a problem has become the biggest nightmare.*How can someone deliver a parcel, leave it at another house and not leave a note to explain where they’ve taken*left it. *I received a message to say the parcel has been delivered and that I’ve signed for it, knowing full well that I haven’t. *I had no idea where it had gone. When I checked with neighbours that I don’t even know, as we’ve not long moved in, only to be told they don’t have it. *You can’t just leave people in the dark. *However the parcel did arrive this evening by another neighbour. *How long do you have to sit and wait wondering what has happened. *I genuinely thought the parcel had been stolen. *I’d like to apologise for this but what else was I suppose to think. *I’m very sorry. *Please work hard to make it easier for people to contact you. *It’s become a crazy industry.
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Hermes.com

Missing Item issue
Reported by GetHuman3787806
Oct 18th, 2019 - 3 years ago
Fixed
GetHuman3787806 shared how to fix
Seen by 3 customers so far
Similar issue to 26552 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman3787806 started working on this issue
Oct 18th, 2019 1:12pm
GetHuman3787806 confirmed the issue is fixed. Hooray!
Oct 18th, 2019 9:41pm

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