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My parcel was originally due to arrive on the **th of Oct which I have booked of I had...

GetHuman3783581's Missed Delivery issue with Hermes.com from October 2019

Help with my Hermes.com issue

The issue in GetHuman3783581's own words

My parcel was originally due to arrive on the **th of Oct which I have booked of I had received an email saying my parcel had been dispatched but thought nothing of it thinking it was still due to come on the **th but returning home from work yesterday I found a calling card from Hermes saying they had missed me and would call back today Thursday **th I left a note outside with my contact number and * other flats were parcel could be left and my work address and what time i would be home after getting home no sign of parcel or card through door there were no contact details or anything for the driver only first attempt ticked and second attempt thurs i only have tomorrow left for delivery before it gets sent back to sender you need to contact driver first thing for him to contact me at work on my mobile to sought it out ***********

GetHuman3783581 did not yet indicate what Hermes.com should do to make this right.

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How GetHuman3783581 fixed the problem

After receiving a calling card about a parcel I left a note outside near intercom with other flats numbers were parcel could be left and my mobile number as I was working. I did start to wonder if the card had been delivered to the right address as my parcel was on* due a wn* later. Anyway two days later after trying to contact Hermes the courier rang me to confirm that the parcel was for me and it was delivered later on if only the courier had left her contact details on the calling card it would have been a lot less stressful and simple, but we all know nothing in this life is straightforward and easy

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How do I report a lost or missing item to Hermes.com?How do I track a Hermes parcel?What happens if I miss a Hermes delivery?What do I do if my item wasn't picked up by Hermes?How do I change the delivery address on my Hermes.com order?

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Parcel ** **** **** *** *** was due to be collected yesterday *th Oct but was not...Should have had a parcel delivery on**th Oct between * to *pm didn’t arrive will...Parcel not arrived and was due **-**-**, tracking number is *****************I had a message yesterday **th Oct informing me my parcel had been delivered to m...Parcel not picked up on **th Oct as advised by Hermes I had two parcels due to arrive today first parcel came at *.** I signed for it t...I sent parcel *****************P******* on **th Oct on tracking on **th Oct when...No one called to pick up parcel on tuesday * th oct**********Parcel no ****************

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Hermes.com

Missed Delivery issue

Reported by GetHuman3783581

Oct 17th, 2019 - 2 years ago

I have an issue with Hermes.com too

Fixed

GetHuman3783581 shared how to fix

Seen by 5 customers so far

Similar issue to 26382 others

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Timeline

GetHuman3783581 started working on this issue

Oct 17th, 2019 6:01pm

GetHuman3783581 indicated the issue is not fixed yet.

Oct 18th, 2019 8:40am

GetHuman3783581 confirmed the issue is fixed. Hooray!

Oct 18th, 2019 7:50pm

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