Frustration, losing the will to live

GetHuman-laney_ma's Missing Item issue with Hermes.com from October 2019

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The issue in GetHuman-laney_ma's own words
Find out where my parcel is. Where the driver delivered it ... I ordered one roll of wallpaper, from eBay-Karen Maddox (Karemaddo-*) on *th Oct.*Item number *************Transaction ID *XD*****S*******E*According to your driver my parcel was delivered to me, Lorraine Mapson ** Sevenfields on Friday ** Oct at **.**am. And left in a safe place ( Outbuilding). Parcel Barcode No: ****************. I have no outbuilding where I live.*The problem is, I have not received any parcel. I was in all day, ** October. *Nobody delivered a thing. I’ve been to my local post office, and some of my neighbours, to see if my parcel was delivered there by mistake. No parcel. Please send me some proof, that it was delivered to ** Sevenfields. This is the second time, I’ve had this issue with myhermes, in a couple of months. Not good enough. *Regards Mrs Lorraine Mapson
I need this parcel to finish my decorating
I won’t to know where my parcel is
I will never use Hermes again
I’ve asked around my neighbour hood if delivered to wrong address. I’ve emailed. Can’t get anybody to answer a phone, so not able to talk to anyone. Live chat is rubbish, all I end up doing, is going over the same answer’s and questions.
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Hermes.com

Hermes
Missing Item issue
Reported by GetHuman-laney_ma
Oct 17th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 26331 others
0 customers following this

Timeline

GetHuman-laney_ma started working on this issue
Oct 17th, 2019 3:26pm
GetHuman-laney_ma indicated the issue is not fixed yet.
Oct 18th, 2019 1:17pm
GetHuman-laney_ma indicated the issue is not fixed yet.
Oct 20th, 2019 9:20am
GetHuman-laney_ma indicated the issue is not fixed yet.
Oct 20th, 2019 9:41am

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