I wanted a parcel collected by Hermes on *th October but although I paid online for thi...

GetHuman-joanzbar's customer service issue with Hermes.com from October 2019

Help with my Hermes.com issue
The issue in GetHuman-joanzbar's own words
I wanted a parcel collected by Hermes on *th October but although I paid online for this, Hermes did not email me an address label and did not collect the parcel, I had to pay again to post it. Today I had another parcel for collection, paid Hermes online, but still no address label has been emailed to me. Hermes are on to a money-maker here.

GetHuman-joanzbar did not yet indicate what Hermes.com should do to make this right.

How GetHuman-joanzbar fixed the problem
Hermes never did pick up the parcel that I paid them to pick up, instead the postman took it by mistake, it did get delivered to the correct address but then I also had to pay the recipients for the postage charged to them.
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Hermes.com

Customer service issue
Reported by GetHuman-joanzbar
Oct 16th, 2019 - a year ago
Fixed
GetHuman-joanzbar shared how to fix
Seen by 9 customers so far
Similar issue to 26148 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman-joanzbar started working on this issue
Oct 16th, 2019 7:50pm
GetHuman-joanzbar indicated the issue is not fixed yet.
Oct 17th, 2019 7:14am
GetHuman-joanzbar indicated the issue is not fixed yet.
Oct 17th, 2019 7:16am
GetHuman-joanzbar confirmed the issue is fixed. Hooray!
Oct 19th, 2019 10:52pm

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